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Head of Crew and Onboard Experience

3 months ago

Wellington City, New Zealand KiwiRail Full time

**Kia Ora**

**We’re going places. Are you?**

If life’s a journey, KiwiRail is a great way of keeping your career moving through it. Ours is a fast-paced, inspiring, and truly customer-focused culture - where your career will connect you to real opportunities, while balancing work and whānau life.

Great Journeys New Zealand (GJNZ) operate some of New Zealand’s most iconic Tourism experiences and Interregional commuter trains - The TranzAlpine, Coastal Pacific, Northern Explorer, Capital Connections and Te Huia services. Over recent years we have transformed how we offer unique experiences to domestic and international visitors. Originating from scenic train travel, we now offer Scenic day trips, event trains, short break train getaways & fully guided multi-day rail tours.

Reporting to the General Manager, the **Head of Crew and Onboard Experience** is responsible for delivering exceptional guest experiences by leading, managing and inspiring the onboard crew and their leaders to provide a world-class service.

**What you’ll do**
- Lead strategies to deliver exceptional customer experiences
- Management and development of crew
- Deliver operational excellence and remain abreast of technology
- Ensure safety and compliance standards are met and adhered to
- Build strong internal and external relationships
- Drive a culture of continuous improvement

**What you’ll need**
- Minimum of 5 years’ experience leading and developing a high performing team in a large complex environment
- Commercial mindset, flexibility and practical approach
- Proven leadership experience in a customer focused organisation
- Experience building rapport with business partners
- Relevant Tertiary qualification and industry certifications

**What you’ll get**
- Excellent salary package plus benefits
- Discounted health insurance for you and the whanau
- A fantastic team culture
- A diverse, energetic workplace
- Ongoing training and development

**Why KiwiRail?**

If you are looking for a career where you can serve as a brand ambassador, ensuring that crew members embody the company’s values and consistently deliver a premium service that aligns with brand expectations, don’t miss out on this opportunity.

If you’re ready to go places, we’re ready when you are.

Applications close: 16th November 2024 unless filled sooner.