Guest Relations Manager

5 months ago

Auckland City, New Zealand PULLMAN Full time

Company Description

Join the excitement of Auckland's newest 5-star pre-opening team for Accor's** Pullman Auckland Airport**. Pullman will deliver a memorable New Zealand experience inspired by the spirit of discovery, past, present and future. Guests will encounter environments that reflect our unique culture and landscape here in Aotearoa.

Our stunning new Airport Hotel, is right on the doorstep of Auckland International Airport. With 311 generously appointed guestrooms, the Pullman offers an unparalleled Airport Hotel experience that is authentically New Zealand, and luxurious.

From the informal lobby hub, to the roof level bar and dining experience with sweeping views from the Manukau Harbour to Auckland City, the space entices an opportunity to linger and soak in the sunset.

**Job Description**:

- Creating memorable guest experiences for our guests with emphasis on our Loyalty Members, VIPs and celebrating special moments - creating memories.
- Working closely with the Front Office team, driving the Accor Live Limitless program recruitment and being an _ALL _ambassador.
- Management and oversight of our online reputation, responding to our guest feedback promptly and with professionalism.
- Empower the Front Office team to be ALL Ambassadors & showcase 5 star guest service.

**Qualifications**:

- 3+ years experience in a Guest Service leadership role
- A strong brand ambassador, representing Accor Hotels online reputation
- Guest Obsessed - a passion for creating memorable guest experiences
- The ability to build rapport with guests both in person and via online reviews

Additional Information
- '**Work Your Way**' - speak with us about your desired work life balance and make your perfect balance a reality.
- Your loyalty card entitling you to **discounted **Hotel stays, food and beverage rates and Spa treatments worldwide.
- Daily staff **meals **provided.
- Ongoing reward and recognition **incentives **and awards.
- Opportunities for further **development **and worldwide career **progression **within Accor.
- Work for a **world-leading** Global hotel company.
- Refer a friend **incentive**

**Our commitment to Diversity & Inclusion**:

- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know._

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