Guest Relations Manager

3 months ago


Auckland City, New Zealand Novotel Auckland Ellerslie Full time

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:
The Guest Relations Manager is at the forefront of our customer service, mobilizing all hotel players to deliver memorable experiences to our guests and to continuously improve our offering.

Your primary focus in the role will be recruiting new loyalty members, recognising our VIPS, engaging with all our guests, and responding to guest feedback online through various channels.

Reporting to the Front Office Manager, there is huge scope in this role to make it your own and let your personality shine through.

**Qualifications**:

- A proven history working with reward and recognition programs.
- Projects professional image at all times through personal presentation / interpersonal skills.
- Has an awareness of industry trends in service, product and presentation.
- Strong administration skills and digital savviness.
- Initiates contact and establishes rapport easily.
- Willing to take ownership and have initiative to carry out different tasks required.

Additional Information

Novotel & Ibis Auckland Ellerslie is a unique dual branded property with 247 rooms, restaurant, bar and multiple conference outlets. We are located adjacent to the Ascot Hospital and Ellerslie Racecourse and have the added benefit of being 'out' of the city. We are easily accessible by bus or train and off street parking is available.


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