Guest Relations Manager
6 months ago
Company Description
Join the excitement of Auckland's newest 5-star pre-opening team for Accor's **Te Arikinui Pullman Auckland Airport**. Te Arikinui will deliver a memorable New Zealand experience inspired by the spirit of discovery, past, present and future. Guests will encounter environments that reflect our unique culture and landscape here in Aotearoa.
Our stunning new Airport Hotel, is right on the doorstep of Auckland International Airport. With 311 generously appointed guestrooms, the Pullman offers an unparalleled Airport Hotel experience that is authentically New Zealand, and luxurious.
From the informal lobby hub, to the roof level bar and dining experience with sweeping views from the Manukau Harbour to Auckland City, the space entices an opportunity to linger and soak in the sunset.
**Job Description**:
- Creating memorable guest experiences for our guests with emphasis on our Loyalty Members, VIPs and celebrating special moments - creating memories.
- Working closely with the Front Office team, driving the Accor Live Limitless program recruitment and being an _ALL _ambassador.
- Management and oversight of our online reputation, responding to our guest feedback promptly and with professionalism.
- Empower the Front Office team to be ALL Ambassadors & showcase 5 star guest service.
**Qualifications**:
- 3+ years experience in a Guest Service leadership role
- A strong brand ambassador, representing Accor Hotels online reputation
- Guest Obsessed - a passion for creating memorable guest experiences
- The ability to build rapport with guests both in person and via online reviews
Additional Information
- '**Work Your Way**' - speak with us about your desired work life balance and make your perfect balance a reality.
- Your loyalty card entitling you to **discounted **Hotel stays, food and beverage rates and Spa treatments worldwide.
- Daily staff **meals **provided.
- Ongoing reward and recognition **incentives **and awards.
- Opportunities for further **development **and worldwide career **progression **within Accor.
- Work for a **world-leading** Global hotel company.
- Refer a friend **incentive**
**Our commitment to Diversity & Inclusion**:
- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know._
-
Guest Relations Manager
6 months ago
Auckland City, New Zealand Novotel Auckland Ellerslie Full timeCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Guest Relations Executive
3 months ago
Auckland City, New Zealand SkyCity Entertainment Group Full time**Horizon by SkyCity - Where Today Meets Tomorrow** We are excited to bring you the opportunity to join the team of **Horizon by SkyCity** in this critical role. **Horizon by SkyCity** opened in August and is already receiving 5 star reviews including one from Trip Advisor: "Overall experience 11/10. Best hotel experience I have ever had in NZ". We are...
-
Guest Relations Manager
6 months ago
Auckland City, New Zealand PULLMAN AUCKLAND AIRPORT Full timeCompany Description Join the excitement of Auckland's newest 5-star pre-opening team for Accor's Te Arikinui Pullman Auckland Airport. Te Arikinui will deliver a memorable New Zealand experience inspired by the spirit of discovery, past, present and future. Guests will encounter environments that reflect our unique culture and landscape here in...
-
Guest Relations Manager
5 months ago
Auckland City, New Zealand PULLMAN Full timeCompany Description Join the excitement of Auckland's newest 5-star pre-opening team for Accor's** Pullman Auckland Airport**. Pullman will deliver a memorable New Zealand experience inspired by the spirit of discovery, past, present and future. Guests will encounter environments that reflect our unique culture and landscape here in Aotearoa. Our stunning...
-
Guest Relations Executive
5 months ago
Auckland City, New Zealand SkyCity Entertainment Group Full time**Work with some of the best hotel professionals who pride themselves on making every guests' stay an incredible experience whether they are staying for business or pleasure.** The Guest Relations Executive is responsible for the operation and customer delivery of the hotel guest services to achieve the 4+star experience. **What will you be doing?** - Be...
-
Guest Relations Executive
6 months ago
Auckland City, New Zealand SkyCity Entertainment Group Full time**Work with some of the best hotel professionals who pride themselves on making every guests' stay an incredible experience whether they are staying for business or pleasure.** The Guest Relations Executive is responsible for the operation and customer delivery of the hotel guest services to achieve the 5+star experience. **What will you be doing?** - Be...
-
Guest Relation Supervisor
3 weeks ago
Auckland, New Zealand Accor Hotels Full timeCompany Description Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
-
Guest Relation Supervisor
3 weeks ago
Auckland, New Zealand Accor Hotels Full timeCompany DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
-
Guest Relation Supervisor
3 weeks ago
Auckland, New Zealand Accor Hotels Full timeCompany Description Why work for Accor?We are far more than a worldwide leader.We welcome you as you are and you can find a job and brand that matches your personality.We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
-
Guest Relations Agent
3 weeks ago
Auckland, New Zealand Accor Hotels Full timeCompany Description Fairmont Amman is offering a career opportunity for an energetic and experienced Guest Relations Agent.What is in it for you?Employee benefit card offering discounted rates in Accor worldwide.Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world!Ability to make a...
-
Guest Relations Agent
3 weeks ago
Auckland, New Zealand Accor Hotels Full timeCompany Description Fairmont Amman is offering a career opportunity for an energetic and experienced Guest Relations Agent.What is in it for you?Employee benefit card offering discounted rates in Accor worldwide.Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world!Ability to make a...
-
Guest Experience Manager
2 months ago
Wellington City, New Zealand SOFITEL Full time**Company Description** Nestled in the heart of Wellington, Sofitel Wellington epitomizes unparalleled luxury and sophistication. Seamlessly combining modern elegance with timeless charm, offering discerning travellers an exquisite experience like no other. An extraordinary guest experience begins with you. As Guest Experience Manager, you will ensure a warm...
-
Guest Experience Manager
1 month ago
Auckland, New Zealand Accorhotel Full timeCompany DescriptionNestled in the heart of Wellington, Sofitel Wellington epitomizes unparalleled luxury and sophistication. Seamlessly combining modern elegance with timeless charm, offering discerning travellers an exquisite experience like no other.Job DescriptionAn extraordinary guest experience begins with you. As Guest Experience Manager, you will...
-
Guest Experience Manager
3 weeks ago
Auckland, New Zealand Accorhotel Full timeCompany DescriptionNestled in the heart of Wellington, Sofitel Wellington epitomizes unparalleled luxury and sophistication. Seamlessly combining modern elegance with timeless charm, offering discerning travellers an exquisite experience like no other.Job DescriptionAn extraordinary guest experience begins with you. As Guest Experience Manager, you will...
-
Guest Experience Manager
1 month ago
Auckland, New Zealand Accorhotel Full timeCompany Description Nestled in the heart of Wellington, Sofitel Wellington epitomizes unparalleled luxury and sophistication. Seamlessly combining modern elegance with timeless charm, offering discerning travellers an exquisite experience like no other. Job Description An extraordinary guest experience begins with you. As Guest Experience Manager, you will...
-
Guest Experience Manager
3 weeks ago
Auckland, New Zealand Accorhotel Full timeCompany Description Nestled in the heart of Wellington, Sofitel Wellington epitomizes unparalleled luxury and sophistication. Seamlessly combining modern elegance with timeless charm, offering discerning travellers an exquisite experience like no other. Job Description An extraordinary guest experience begins with you. As Guest Experience Manager, you will...
-
Guest Experience Manager
3 weeks ago
Auckland, New Zealand Accorhotel Full timeCompany Description Nestled in the heart of Wellington, Sofitel Wellington epitomizes unparalleled luxury and sophistication. Seamlessly combining modern elegance with timeless charm, offering discerning travellers an exquisite experience like no other.Job Description An extraordinary guest experience begins with you. As Guest Experience Manager, you will...
-
Guest Service Supervisor
2 months ago
Wellington City, New Zealand TFE Hotels Full time**Hourly Wage**: $27.25 to $29.66 per hour **Employment Status**: Full-time (30+ hours per week) **Employment Type**: Permanent **Places of Work**: Wellington, New Zealand As the capital of New Zealand, Wellington encompasses vibrant art culture featuring picturesque views of the harbour and surrounding mountains. Experience the lively city through natural...
-
Guest Service Agent
5 months ago
Auckland City, New Zealand Mövenpick Hotel Auckland Full timeCompany Description About the business and the role Mövenpick_ _Auckland is situated in the heart of the Auckland CBD, with 207 guest rooms, 7 conference rooms & 3 boardrooms, 80 seat restaurant and bar. **Job Description**: Main Purpose of the Job Provide guests with friendly and efficient service related to arrival, departure and any guest queries....
-
Guest Service Manager
3 weeks ago
Auckland, New Zealand Maxim Hotel Management Group Full timeGuest Service Manager - Maxim Hotel Location: Albany, Auckland, New Zealand We are on the lookout for an experienced and dynamic Guest Service Manager to oversee the smooth operation of our Front Office and its units, including Reception, Guest Floors, Concierge and Lobby Bar. This leadership role is crucial in ensuring that every guest experience meets the...