Customer Support Representative

12 hours ago

Waikato, New Zealand Komatsu Full time

_Komatsu’s purpose is to create value through manufacturing and technology innovations to empower a sustainable future where people, businesses and our planet thrive together. Komatsu celebrates its 100 years with a renewed commitment of building a sustainable business for all stakeholders. We focus on building partnerships, considering the needs of society, customers and other stakeholders first and then working together to innovate, solve challenges and create value for generations to come._
- Our Brand promise: Creating value _**_together_**_._
**The opportunity**:
**Are you a qualified Parts Interpreter and have experience in Earthmoving or Capital Equipment industry?** If so, then this is a superb opportunity to join a global OEM that genuinely cares for its customers and staff.

Reporting to the After-Market Manager, the role will see you interpret, process and expedite customer parts requirements placed by telephone, mail, facsimiles, counter enquiries or other electronic medium, for our existing product lines. This position will assist with all queries regarding parts sales and deliveries from our Waikato Branch.
**Key responsibilities**:

- Delivery of high-quality parts interpretation in a timely and professional manner through analysing parts books & other systems to supply correct parts.
- Provide customers with accurate estimates of lead time & cost utilizing the Komatsu inventory and parts pricing systems.
- Promote the company and its products positively, promoting and following quality assurance processes, identifying, and reporting any problems and suggesting remedies.
- Maximise sales through proactively engaging with customers and providing solutions.
- Provide exceptional customer service resulting in a positive customer experience.
**The knowledge, skills and abilities we’re looking for**:

- Experience as Parts Interpreter preferably within earthmoving and capital equipment industry
- Experience in inventory control and warehouse systems
- Understanding of Parts Sales & supply chain activities
- Customer focussed and the ability to build strong working relationships
- Skills in Microsoft suite and Microsoft AX (highly desirable)
- Current driver’s licence is essential
- Forklift licence and OHS endorsement is advantageous
**What we offer**:
At Komatsu NZ we have proven career pathways into a variety of exciting fields. We are committed to creating a culture of learning and consider the support and recognition of training, learning, development & education as fundamental to achieving your goals. We also provide a range of services and benefits to assist our employees in their personal and professional lives, such as:

- Kiwisaver employer contribution matched to employer contribution up to 10%
- Life and disability insurance
- Free annual medical check
- Flexible working hours where practical
- Paid parental leave
**Are you Komatsu?**
- We’re looking for someone who shares our values of Ambition, Perseverance, Collaboration and Authenticity. You have integrity, a deep respect for diverse perspectives and care about the people you work with. You are team-oriented, innovative and a naturally engaging person. Not only are you proud of the high performance and uncompromising quality of the work you do, but you strive to live the shared values of your organisation and are focused on helping the company improve productivity and safety worldwide._

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