Customer Success Representative

3 months ago

Manawatu District ManawatuWanganui, New Zealand Halter Full time

The future of food production hinges on an important question: How do we feed the world’s growing population without compromising our natural resources? Farmers feed our population and hold the keys to vital climate solutions. At Halter, we’re on a mission to enable farmers to run the most productive and sustainable farms. Farmers are using Halter to break free from the time-intensive constraints of conventional farming. They’re growing more grass, increasing milk production and improving the health and wellbeing of their cows.

We bridge deep tech into farming. Halter enables farmers to remotely shift, virtually fence and proactively monitor their cows’ health and behaviour. Can you imagine watching 500 dairy cows turn in unison and walk calmly towards the milking shed? No quad bikes, no dogs, no fences. Just a mob of cows walking at their own pace. People say it looks like magic. Our customers are revolutionizing farming with Halter. It's changing lives and transforming an industry.

People join Halter because they want to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Bessemer Venture Partners, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck and Icehouse ventures.

To find out more, visit our careers website, LinkedIn & Instagram.

**About the role**

Reporting to the North Island Customer Success Lead, and working with a multi-regional, high-performing customer success team, you will be responsible for building strong, enduring relationships with our customers and ensuring their long-term success with the Halter product.

Don’t be surprised if no two days look the same. You will spend most of your time building and nurturing relationships across your portfolio in the Manawatu/Hawkes Bay region, supported by the wider North Island Customer Success team. This is a fast-paced role, and you can expect to see tangible results from the work you do. We are looking for big thinkers who know how to get stuff done. We’re looking for people who are comfortable working in a dynamic, fast-paced environment where they will be challenged on a daily basis. We want people that are obsessed with helping our farmers to be successful. To succeed you will need to be able to learn quickly and utilise your own initiative while working under pressure and to tight deadlines.

The role is well-suited for someone with farm consulting skills, deep roots in Manawatu/Hawkes Bay, and a proven track record of creating new farming strategies to improve the customer's bottom line.

**What your day could look like**:

- Serving as the primary point-of-contact for Halter customers, interacting with various levels of management ranging from Owner-Operators through to Operations Managers
- Supporting the onboarding, training and implementation of the Halter system on customers' farms, ensuring all relevant farm owners, managers and workers are able to successfully use the system
- Acting as a liaison between internal teams to ensure high-priority customer needs are being met; coordinating with sales, marketing, product, support and engineering teams to escalate & analyse high-impact customer queries & data & improve the customers' use of the Halter technology.
- Strategically partnering with customers to establish clear business goals, timelines, priorities and metrics of success
- Regularly engaging with customers to drive behaviour change and maximize return on investment
- Facilitating farmer discussion groups/events to connect Halter users and encourage change
- Partnering with our sales team to identify renewal, expansion and up-sell opportunities in the post-sales cycle
- Building the lifetime value of our customers through a keen sense of timing, killer presentation skills, and the confidence to hold your ground and push back when necessary
- Leading trainings for customer teams, highlighting key Halter features and functionality

**Who are we looking for?**:

- 2-3 years of experience in relationship management/account management roles
- Experience in managing relationships with large and complex customers
- Strong business acumen
- Robust dairy farm systems knowledge is a must-have
- Strong local area networks
- Strong dairy business literacy and working experience identifying and benchmarking key physical and financial performance indicators
- A high degree of ownership and ability to thrive in a self-motivating, demanding and dynamic startup atmosphere
- Strong written and verbal communication skills and the ability to speak to large audiences
- You will need to have a good sense of humour and be able to positively contribute toward a supportive and positive environment

**Why

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