Customer Services Representative

5 months ago

Manawatu District ManawatuWanganui, New Zealand Te Whatu Ora - Health New Zealand Full time

Contribute to transforming the future of health in this **Customer Service Representative** role
- Permanent full-time role, based in Manawatū-Whanganui
- Flexible working, to balance your workplace and lifestyle

Join Health NZ - Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and well-being of everyone in Aotearoa, and we've got an opportunity for you to be part of it
**Te whiwhinga mahi | The Opportunity**

The Sector Operations Team is central to the funding of Health services in Aotearoa. Spread across three locations, our people come from a wide range of backgrounds, but all have great customer service in common.

As a Customer Service Representative, you will be our community member's first impression when they contact Health NZ - Te Whatu Ora for support around health payments. You will answer queries from the public and Health Practitioners. You will turn up each day to deliver a consistent and positive experience for our community.

You will be part of a team of professionals who will help you to be the best you can be. At the end of each day, you'll go home knowing you've made a genuine difference to our community. This role is a great introduction to the wider Health Sector for those interested in a career in health.

**Mōu | About you**

Delivering an exceptional service for our community is key for us; we want people who have a real passion for making a difference You will be an active listener who can pick out the key details that will help someone in an interaction. Understanding of basic financial concepts is a bonus, but we can assist you to develop on the job. Most importantly you are a great communicator who is confident with people from all walks of life.

**Ngā pūkenga me ngā wheako | Skills and experience**
- Competency with te ao Māori, tikanga, and te reo Māori or a willingness to learn and grow
- Some customer service experience

**Ka kawea e koe | You will bring**:

- Competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth

**Ko te mahi e tika ana mō te ao hurihuri nei |Work that suits today's ever -changing world**

Health NZ - Te Whatu Ora supports flexible and hybrid working for our kaimahi. In roles that don't require an in-person element, we are happy to discuss ‘work from where you are' arrangements. We want our national teams to be made up of diverse people from across the motu, just like our health system.

**Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai |Our commitment to equity, diversity and inclusion**

Our name, Te Whatu Ora, means ‘the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all. Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system.

At Health NZ - Te Whatu Ora we acknowledge and respect our people's diversity and spiritual needs, ensuring a safe workplace that is a whānau orientated and supportive environment. We are working towards a system that better meets the complex demands of a growing population, addresses the persistent inequalities experienced by Māori and ensures greater access, experience and outcomes for those traditionally not well served by the system - Māori, Pacific and Disabled People.

**Tō tūranga i roto i Te Whatu Ora | Your place in Health NZ - Te Whatu Ora**

**Me pēhea te tuku tono | How to apply

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