Site Supervisor

3 months ago

Manawatu District ManawatuWanganui, New Zealand ISS Full time

**Job no**: 530233

**Work type**: Full time

**Location**: Manawatu-Whanganui

**Categories**: Supervisor

**The Opportunity**

ISS are looking for our Site Supervisor located at Taumarunui Hospital. Directly supporting our Customer Service Manager, this permanent full time role (Monday to Friday - 06:45am - 03:15pm) has a key focus is to drive visible improvements in standards of service to our client/s.

This position is responsible for the day-to-day co-ordination and supervision of the Taumarunui Hospital Cleaning/Orderly/Security teams in the most cost effective manner, and in accordance with the client requirements, and company policy. Ensuring the Company’s contractual obligations to its customers are met in accordance with client requirements, company policy and such operations directives that will be issued. This is attained by, Establishing and maintaining a competitive advantage through providing the highest levels of customer service, and achieving or exceeding profitability, contract retention, growth, quality and safety throughout. Meeting legislative requirements, especially in relation to HSE and industrial legislation.

**Profile**

We want to hear from you If you consider yourself to have excellent communication skills - oral and written; proven supervisory, management and organisational skills; enjoy working in a dynamic environment; are solutions focused with a good eye for detail. Our successful applicant must be able to interact with a variety of people including staff, clients and the general public. You must be physically fit and have a high level of self-motivation as well as the ability to motivate a team to consistently deliver the highest standard of service, so what we are looking for is someone who can describe themselves as:

- Ensure staff training is current and actively engage with staff at tool box training and other training needs as required.
- Ensure all equipment maintenance is current, liaise with Customer Service Manager regarding any equipment break downs and issues.
- Identifying and recording any problems relating to cleaning/security/orderly services and or safety then initiate, recommend or provide solutions through the Customer Service Manager
- Investigates complaints, compliments, incidents and reports findings to the Customer Service Manager within the allocated time frames.
- Respects patient property, privacy and confidentiality at all times.
- Undertaking any other duties as directed from time to time by the Customer Service Manager commensurate with your abilities and training.
- Participate in Quality improvement activities and provide a high level customer service to patients, staff and others.
- Report any risk identified (e.g.: OHS, Clinical, Financial, Technology, Public Image) to the Customer Service Manager and participate in risk management activities.
- Communicate issues with charge nurses or duty managers
- Provides active, positive and impartial leadership for cleaning, security/orderly staff, actively works with direct reports to improve effectiveness/productivity and to ensure that branch objectives are met.
- Actively involved in appropriate training, succession planning and career development initiatives for team members, to ensure Unit Standards are met.
- Monitors ongoing progress of all cleaning, security/orderly staff within designated areas and acts promptly and appropriately to address performance, disciplinary or conflict issues with the Customer Service Manager.
- Ensure ordering chemicals and items of other operational needs and maintaining stores of these in a secure environment.
- Arrange and co-ordinate relief staff including those required to cover approved leave and emergencies to ensure all sites are cleaned to specification.
- Ensure that all timesheets are accurately completed in Kronos, as per company procedures and approve staff leave
- Daily and weekly team reporting of H&S, staffing, training and customer requests/concerns.
- Provide regular updates on team performance.
- Represent the team on achievements and issues.
- Leads by example to reinforce and promote ISS commitment to safe work practice and a health working environment.
- Participate in monthly Health and Safety meetings held with H&S representatives.

**Our Benefits**:

- Working for leading organization with a fantastic reputation.
- Full job training given, with regular feedback.
- Great team culture in a fantastic work environment.

**Minimum Criteria**:

- Ability to communicate effectively with staff and to liaise with all levels of personnel
- Ability to demonstrate a strong customer focus and be responsive and caring towards customers and staff.
- Ability to work in a hospital environment
- Ability to work under pressure
- Reliable and Responsible
- Pride in personal and team performance
- Be proactive
- A can do attitude
- Self-motivated
- Can work under pressure
- A clean criminal record is a must
- Relative industry experience will be preferre

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