Customer Support Engineer

3 months ago

Manawatu District ManawatuWanganui, New Zealand BOEING Full time

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

**Ko wai mātou** **| About us**

At the Boeing Company,_ we connect, protect, explore, and inspire the world through aerospace innovation. _The company works “Together as a One Boeing team” with an unwavering commitment to quality engineering and technical excellence. As a company of innovators, Boeing seeks to change the future of aerospace.

Boeing New Zealand is wholly owned by the Boeing Company, and is establishing its Defence operations in Aotearoa to deliver important programs for the New Zealand Defence Force.

Boeing currently employs more than 3,000 people across the region, and have a range of opportunities available as we plan for future growth. By becoming one of the first employees to support our Defence work in New Zealand, you will have an unparalleled opportunity to make your mark and contribute to Boeing and our customer’s success. We offer rewarding work, professional development, and a chance to collaborate with a diverse team located in New Zealand and Australia that is united in pushing the boundaries of excellence.

**Te Whiwhinga a mahi | The opportunity**

We are seeking a **Customer Support Engineer **to join our P-8A New Zealand Team. You would be the primary on-site Point of Contact (PoC), coordinating with, and reporting to the P-8 RNZAF Engineering Manager based in Australia.

This role would be based at RNZAF Base Ohakea, located in the central North Island of New Zealand, embedded in the P-8A Capability Support Team (CST) of the Royal New Zealand Air Force.

The **Customer Support Engineer** will be part of a growing Boeing New Zealand (BNZ) team, who in collaboration with a small team of engineers and technical officers from Boeing Defence Australia (BDA), support the sustainment of a fleet of four P-8A Poseidon aircraft. The Customer Support Engineers main responsibilities will include:

- Work alongside the CST and help to communicate and prioritise tasking for the BDA engineering team.
- Integrate with the customer to enable timely access to Technical Information (TI) and support data.
- Liaise with the Data Manager for the reliable transfer of data to the Boeing Enterprise Network (BEN).
- Identify areas of improvement with regard to the integration of the teams.
- Support the customer with technical investigations where required.
- Support the Aircraft Structural Integrity (ASI) team in the development, implementation and maintenance of a system for the management of elements of the ASI for the aircraft.
- Support the Reliability and Maintainability (R&M) team in identifying opportunities to improve the reliability of the aircraft.
- Support the on-going development of the Engineering Services Plan (ESP), Technical Services Manual (TSM) and Design Services Manual (DSM) specific to the New Zealand P-8A.
- Supporting engineering performance reviews where required.
- Identifying program risk and supporting risk mitigation activities.

**Experience/Qualifications**

To be successful in this role, ideally you will have a Bachelor Degree in Engineering and 5+ years’ experience working within a Military Air Operator (MAO) Engineering Management System (EMS), and have familiarity with fixed wing aircraft sustainment and Continuing Airworthiness Management (CAM). Equivalent combinations of technical education and experience will also be considered. The role also includes some Avionics and Life-Support Systems support so knowledge in these areas would be beneficial.

Applicants must be a New Zealand citizen to meet Defence Security requirements

**Hono ana ki tētahi tīma | Joining Boeing**

**Benefits**
- Flexible working options
- Study assistance
- Salary packaging
- Employee Incentive Program
- Employee networks that support our colleagues from diverse backgrounds
- Global opportunities

**All information provided will be checked and may be verified.**

**Equal Opportunity Employer**:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

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