Sales Retention Executive

7 months ago

Mount Victoria, New Zealand Thomson Reuters Full time

Thomson Reuters is the leading source of intelligent information for the world’s businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization.

We are looking for a Sales Retention Executive to join our NZ team on a fixed term contract.

**About the Role**

In this opportunity as Sales Retention Executive, you will:

- Covers complex deals, including proactive outbound engagement during the renewal window.
- Identifies the best virtual channel for engagement with customers
- Validates customer needs, shapes product plans and drives deals to close
- Supports in developing and executing territory growth strategies
- Possesses core knowledge across products within the subsegment, and engages BDM's where deep product expertise is required to drive to close
- Understands specific customer archetypes and needs which are most prevalent within the subsegment and territory
- Focuses on driving retention and achieving renewal targets by engaging existing customers during the renewal window (and in some instances outside of window)
- Leverages automated and insight-driven Salesforce workflow to progress deals
- Listed as the main point of contact for customer escalations.

**About You**

You’re a fit for the role of Sales Retention Executive, if your background includes:

- 10 years experience in Account Management or Sales.
- Bachelor’s degree in business, Finance/Accounting, Commerce or Law preferred.
- Strong relationship building skills and experience in establishing up to C level relationships.
- Interest in Gen AI and/or experience in presenting more complex technical concepts ideas to clients
- Ability to develop account strategy.
- Previous exposure to the Technology/SaaS or IT sector (highly advantageous)
- Excellent account planning skills
- Strong customer orientation
- Strong communication skills (written & verbal)

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**What's in it For You?**

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

- ** Wellbeing**: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- ** Culture**:Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- ** Learning & Development**:LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- ** Social Impact**:Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
- ** Purpose Driven Work**:We have a superpower that we’ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

**Accessibility**

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations

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