Senior Risk Advisor

4 months ago

Mount Victoria, New Zealand Mercer Full time

**Senior Risk Advisor**

**What can you expect?**

As a Senior Risk Advisor you will manage a portfolio of accounts, ensuring high quality customer service is always provided which may include the self-servicing of small to mid-sized client accounts under supervision of Client Executives. Additionally, you will assist Client Executives in all aspects of client service, including face-to-face client contact, administration, technical support and business development.

This role is client-facing and provides and opportunity to further strengthen insurance knowledge and client servicing skills.

**What is in it for you?**

Marsh strongly believes in “Feeling comfortable bringing your whole self to work is a fundamental right of every colleague.” We offer following benefits to our employees so they feel valued each day at work:

- Leading training and development program
- Professional environment where your career path really matters and is supported in our global organization
- Great team environment with energetic and supportive colleagues
- Flexible working arrangements.

**We will count on you to**:

- Assist Client Executives with the preparation, management, implementation and achievement of business plans and goals.
- Develop and maintain effective long-term relationships with key client decision makers an frequently monitor political, management and other changes within the client organisations to preserve and protect the Company’s relationship with the client.
- Take a pro-active approach to all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.
- Implement successful account retention and defence strategies.
- Maintain awareness of all large and potentially complicated claim related matters and assist in the negotiation of equitable claim settlements on behalf of clients.
- Possess a thorough understanding of all major classes of insurance which the Company offers to its clients and keep abreast of all new technical and product developments.
- Maintain ultimate responsibility for the timely and accurate production, processing and delivery of client related administration and documentation.

**What you need to have**:

- New Zealand Certificate in Financial Advice (Level 5) or commitment to obtaining within a reasonable timeframe
- Demonstrated experience in the insurance industry
- Negotiation and problem-solving skills
- Excellent communication and interpersonal skills
- Possess good working knowledge of all aspects of Insurance and other relevant legislation

**What makes you stand out**:

- Corporate broking/insurance experience
- Insurance qualifications (ANZIIF or similar)

**About Marsh**:
**Marsh McLennan** is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
- Marsh is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity._

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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