Technology Support Specialist
2 months ago
Provide high quality and timely customer service
- Work on a fast-paced IT Service Desk
- Auckland based
If you have the interest and passion to perform in this exciting opportunity, we would love to hear from you.
**Te Whiwhinga mahi** | The opportunity**
As a Technology Support Specialist, you will be the first point of contact for our internal customers, actively managing service requests and incidents, seeing them resolved within agreed service levels.
There is lots of variety in this role to keep you on your toes. It not only covers level 1 -2 support, but also administration, improving processes/materials and developing a more automated service for the future.
Relationship management is another important part of this role as the team further implement the DevOps and Agile methodology. You will be responsible for liaising across Technology and providing support up to senior management and Board level.
Some key accountabilities include:
- Provision of high quality, proactive and timely technical support via phone, Microsoft Teams and face to face
- Provide troubleshooting for end user hardware issues
- Manage request and incident tickets within operational / service levels
- Contribute to the Support Team's documentation and continuous service improvement efforts
- Work closely with other technical teams to deliver a smooth support experience
We are looking for an excellent communicator able to effectively communicate technical detail to a non-technical audience.
Note: Regional travel may be required to support other offices.
**Ko **koe **tēnei **| About you**
To be successful in this role, you will bring:
- Strong relationship management experience and a confident communication style.
- The ability to communicate technical detail to non-technical audience at all levels of the organization.
- Experience in problem solving and issue management.
- A resilient and self-driven approach
- Strong customer service skills and approach.
- Experience using Office 365.
You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.
**Ko wai mātou** | About us**
Te Aukaha | Digital strengthens Waka Kotahi through supporting our people and delivering future-focussed solutions. We enable digital change and provide quality data, information and security services.
Along with our other Benefits of working at Waka Kotahi we also have new Waka Kotahi Life, Income Protection and Critical Illness Insurance scheme available for permanent employees.
View the Position Description HERE
**Rā Katinga | Applications close**:22 November 2024
To be considered for this position you must have a legal right to live and work in New Zealand.
NZTA| Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.
-
Teaching Technology Specialist
4 months ago
Wellington City, New Zealand New Zealand Government Full timeCan you enhance teaching and learning experiences? - Do you have excellent organisational skills with the ability to prioritize multiple competing tasks? - Are you a driven and customer-centric professional with a passion for technology and education? Mō Te Herenga Waka - About Our University Te Herenga Waka - Victoria University of Wellington is a...
-
Microsoft Cloud Specialist
7 months ago
Auckland City, New Zealand RWA Technology People Full timeWork for a leading New Zealand owned, IT Support & Communications Company - Great Location, modern offices in Auckland CBD. - Great Opportunities for career progression **Description**: As a Managed Service Provider experiencing significant growth, Intellium Technology Ltd requires someone with at least 5 years’ experience implementing Microsoft Azure...
-
Product Specialist Insurance Technology
3 days ago
Auckland City, New Zealand HAYS Full timeJoin a major player in the insurance industry as a technology - oriented Product Specialist. **Your new company** An industry leader within the insurance space well established across Australasia, with multiple brands and products under their umbrella is looking to bring on a product specialist to join an exciting project in a 9-month fixed term...
-
Integration Specialist
23 hours ago
Auckland City, New Zealand Group Technology Full time**About us** - Group Technology (GT), our IT division at Fletcher Building acts as a centre of excellence to provide delivery of IT services, high quality insights, guidance and advice on all aspects of IT and technical infrastructure across the Fletcher Building Group. We’re proud to say we have recently been awarded the **Mulesoft Digital Transformation...
-
Senior Technology Specialist
4 months ago
Wellington City, New Zealand New Zealand Government Full timeSenior technology role supporting or implementing Oracle Fusion cloud products/modules - Lead projects and coach team members and stakeholders - Permanent, full-time role based in Wellington Mō mātou - About us The Delivery team is part of Inland Revenue's Enterprise Services Planning, Design and Delivery team. Team members are specialists in the...
-
Support Engineer
7 months ago
Auckland City, New Zealand RWA Technology People Full timeWork for a leading New Zealand owned, IT Support & Communications Company - Great Location, modern offices in Auckland CBD. - Great Opportunities for career progression Formed in 2008, Intellium is a leading New Zealand owned, IT Support & Communications Company requiring a well-rounded IT support engineer with logical problem-solving skills and excellent...
-
Digital Technology Lecturer
7 months ago
Manukau City, New Zealand Manukau Institute of Technology Full time**2x Fixed Term roles** **E pā ana ki Te Whare Takiura o Manukau - Ngaahi me'a fekau'aki mo e Ako'anga Fakatekinikale 'o Manukau - About MIT** We are passionate, we are genuine, we are honest and we care for others in order to nurture their ability to achieve - Manaakitanga - We are Manukau Institute of Technology (MIT). MIT recognises the special...
-
IT Support Specialist
6 months ago
Auckland City, New Zealand Xero Full timeXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...
-
Technology Security Specialist
4 months ago
Wellington City, New Zealand New Zealand Government Full timeAbout us The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and...
-
Application Support Specialist
7 months ago
Auckland City, New Zealand Momentum Consulting Group Full timePermanent role with global brand - Office in the Viaduct - Take the next step in your career as an App Support Specialist Our client is a leading professional services organization that provides audit, tax, and advisory services to various customers. Their focus is on contributing to the shared wealth and lasting well-being for all. In order to achieve...
-
Modern Work Technology Specialist
2 months ago
Auckland, New Zealand Cgr Services Full timeOverviewWe are looking for a Technology Specialist Modern Work, specialising in Modern Work solutions. You will act as a technical thought leader working with the Modern Work Digital Solution Area Specialists to accelerate technical execution of Microsoft's strategic business priorities, selling best-in-class cloud services and platforms to our managed...
-
Research Data Specialist
4 months ago
Auckland City, New Zealand Auckland University of Technology Full time**Are you interested in research data management and keeping abreast of the latest developments in research data governance and storage?** **Te Whiwhinga mahi | The opportunity** A vacancy exists for a Research Data Specialist in the Faculty of Health and Environmental Sciences (FHES) at Auckland University of Technology (AUT). This role will be primarily...
-
Adviser (Technology Risk) - Risk Specialists
7 months ago
Auckland City, New Zealand New Zealand Government Full timeTe tūranga - The role The Financial Stability Group (FSG) is responsible for ensuring that financial institutions are licensed, effectively regulated and supervised, and where applicable, enforcement action is taken. The Reserve Bank of New Zealand is now looking for a technology risk Adviser to sit within our Risk Specialists team in FSG. In this role, you...
-
Technology Lead
7 months ago
Auckland City, New Zealand COUNTDOWN NZ SUPPORT Full timePivotal role-servant leadership across our development chapter - Competitive salary + bonus + Staff discount card + other group benefits & discounts - Funky Ponsonby office, Agile environment, flexible working options (Hybrid) **Ready to make an impact? WooliesX is our team of cross functional experts who will build and extend our digital and data...
-
Technical Support Analyst
4 months ago
Auckland City, New Zealand Product and Technology Full time**Job no**: 523066 **Brand**: Product and Technology **Work type**: Full time **Location**: Auckland, Central **Categories**: Information & Technology **About the Opportunity** M&S’s purpose is to ensure our Operational teams and our Corporate customers have dedicated experts to help them get the most out of the tools they use. This role requires strong...
-
Technology Sales Specialist
3 months ago
Auckland City, New Zealand IBM Full timeIntroduction The 'IBM Ecosystem' includes thousands of partners who 'Build' on, 'Sell' or 'Service' IBM technologies and platforms. As a Brand Partner Specialist (Territory) your mission is to connect the right technical, co-marketing, and go-to-market enablement resources with your assigned partners to jointly drive prospecting, opportunity identification,...
-
IT Support Specialist
4 months ago
Auckland City, New Zealand ASB Group Full timeWe deliver on our purpose by providing simple, meaningful ways to help Kiwis improve their financial wellbeing, today and tomorrow. We achieve this by doing what we do best, championing innovation and fresh thinking, so we can open up new opportunities for more people to stay one step ahead. ASB is a large organisation with team members spread all across...
-
Senior Support Specialist
1 month ago
Auckland City, New Zealand ASB Group Full timeASB is a large organisation with team members spread all across Aotearoa in both our Banking Branches and across our Corporate Offices and Regional Business Banking Centres. Our Service Desk Specialists support our team members with any assistance they might need when it comes to technology. We deliver on our purpose by providing simple, meaningful ways to...
-
Lead Systems Specialist
6 months ago
Auckland City, New Zealand RWA Technology People Full timeJoin a forward-thinking organisation that values innovation, teamwork, and excep - Opportunity for professional development and growth in cloud technologies and le - Work alongside a talented team that thrives on collaboration and achieving excel As a Lead Systems Specialist, you will be an integral part of our clients Cloud Infrastructure team, working to...
-
Ict Support Specialist
7 months ago
Auckland City, New Zealand Schindler Full time**Location: Auckland, Auckland, New Zealand** **Job ID**: 73438 **We ElevateYou**: We’re enhancing the quality of life in urban environments by providing the best mobility solutions across buildings. Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators and related services. Together Schindler moves...