Applications Support Analyst
2 months ago
Permanent, full-time position
- Excellent staff benefits, hybrid working
- Great pathway to progress your career
**About CodeBlue, the Managed IT Services sector of Fujifilm Business Innovation New Zealand**
At FUJIFILM Business Innovation (FBNZ), our commitment to empowering Kiwis to harness the power of technology is unwavering: 'We never stop finding ways to help Kiwi’s work smarter.
As a wholly-owned subsidiary of FUJIFILM Business Innovation, CodeBlue aspires to be the forefront provider of IT strategy, IT operations, business processes, and business intelligence for mid-sized New Zealand organizations and businesses. The CodeBlue business unit employs 180 people across NZ and provides IT Managed Services to over 300 organisations nationwide. At CodeBlue, the pursuit of delivering an exceptional customer experience is not just a goal; it is the driving force behind every endeavour.
**About the role**
Applications Portfolio
- ConnectWise PSA (primary)
- Client IT / Desk Director
- CPQ
- GL Integration
- IT Quoter
- MYOB Exo
**Key responsibilities include**:
- Investigation and resolution of issues. Issues may be resolved by providing advice or training to users, by devising corrections (permanent or temporary) for faults, updating documentation, manipulating data, or defining enhancements.
- Closely collaborate with the suppliers and/or colleagues specialising in different areas, such as NOC, SOC or Infrastructure support.
- Acts as the routine contact point, receiving and handling requests for support. Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution.Proactively prevent problems and resulting incidents from happening.
**Skills & experience**
- Experience in the use and support of a range of end user devices
- Proficiency with ConnectWise PSA
- Analytical/Problem solving skills
- A high level of written and verbal communication skills
- Customer service experience.
**Benefits**
- Fully subsidised health insurance, including GP and prescriptions.
- Long service awardsEnhanced leave entitlements including Birthday leave
**Please note that applicants with the right to work in New Zealand will only be considered for this position
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