Application Support Team Lead
2 weeks ago
**About the opportunity**:
- In **Plexure we redefine the customer experience** and drive results through **personalized mobile marketing **and next-generation loyalty programs **for household names **such as** McDonald's. Our platform has 300 million users in 60+ countries**:
- ** As a 2IC to our Head of Customer Support, you will have **3 key focus areas**: leading a team of 4 Analysts, managing complex incident escalations, and driving improvements.
- ** The team**:you will be the direct manager for 4 experienced Analysts. You will provide guidance and support their development.**
- You will be **an escalation contact point **for complex incidents and issues. You will support the team and also communicate directly with clients and external stakeholders.
- ** On a daily basis** **you will engage with a wide variety of stakeholders across Software Engineering, Data Engineering, and Product to ensure seamless flow of work requests.
- ** You will also be an advocate for excellent **customer experience **and drive continuous improvements.**
**What are we looking for?**
- **Proven track record in Senior Applications Support role or 2IC.**:
- ** A strong customer focus and passion for delivering excellent customer experience.**:
- ** Interest in leading and coaching a team of Analysts.**
- ** Hands on experience with Data **visualization** and scripting tools. **Ability to write database queries using SQL.**:
- ** Previous cloud experience (AWS and/or Azure).**
- ** People leadership experience is advantageous but **not **required.**
**What's in it for you?**
- **Joining a global growing SaaS organization** - your work will **make an impact on millions of users** around the world
- ** An opportunity to take your career to the next level - **as a 2IC you will have high visibility and impact across the business.
- ** Working with a global enterprise client** - you will support them on **complex issues** and projects that will help you master your craft.
- ** Flexible working** **that suits your** **work-life balance** **You need to do the school run? No problem** -** we trust you to manage your time**:
- ** A collaborative environment **-** work closely with an **empowering team who are there to support you.**:
- ** Training budget - $ 2,000 yearly **on top of salary for each employee** **to use towards upskilling yourself**.**:
- ** Free Udemy subscription **- **choose from more than **200,000 available courses** online
- ** Fully paid health insurance **for yourself and discounts for family members** (**Southern Cross**:
- Wellbeing 2).**:
- ** Celebrate your **birthday** with **an additional paid day off**.**:
- ** New hospitality benefits -** grab a free **lunch or dinner** in one of **Sky City's restaurants**.**:
- ** Mental Wellness **activities such as EAP Services and** **additional wellbeing paid days off**.**:
- ** Paid volunteering time off**.**:
- ** A brand new office** and an active **social club** **that organizes events each month.
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