Claims Journey Lead

2 months ago

Auckland City, New Zealand IAG New Zealand Full time

Have meaningful impact as a **Claims Journey Lead (Motor & Home).**

Join the largest general insurance group in Aotearoa New Zealand and Australia.

**Mō te Tūranga | About the Role**

Are you passionate about ensuring customers have an effortless and connected claims experience, and help driving innovation in the insurance industry? Join us as the Claims Journey Lead. We have two roles on offer looking at both Motor and Home journeys.

In this role, you’ll shape the future state of a customers claims journey for both BAU and Event customers by being responsible for defining our 3-5-year roadmap for home or motor claims, while ensuring we deliver seamless and efficient end-to-end experiences. Collaborating with key stakeholders and technology partners, you’ll align roadmaps and explore best practices and emerging technologies to enhance customer experiences.

You’ll look wider to global best practises, work alongside claims delivery teams, and use insights to tell the story of current and future customer experiences. As a key figure in the NZ claims team, you will articulate the vision of what our customer claims journey will be and the steps required for us to drive meaningful change. If you’re ready to make a difference, we want to hear from you

This is a permanent full-time opportunity with hybrid working conditions and is open to our IAG offices in New Zealand with a preference for Auckland or Christchurch.

**Ōu Pūkenga | About You**

In order to be successful in this role, you’ll ideally meet the below criteria:

- Experience in defining, planning, and shaping strategies and initiatives into tactical plans for successful delivery.
- Proven ability to foster a customer-centric environment.
- Developed leadership skills and experience in building partnerships and working collaboratively to meet shared goals.
- Ability to manage complexity, ambiguity, and respond to change, with a broad understanding of technology, business operations, program management, culture, and change.
- Significant operational experience in claims processes and strong commercial acumen.

Applications close on **Friday, 15 of November 2024 at 11.59pm.**

**Mō mātou| About us**

IAG is the largest general insurance group in Aotearoa New Zealand and Australia. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - AMI, NZI, State Insurance, NRMA Insurance, CGU, WFI and ROLLiN’ to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and well-being in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy).

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We’re proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we’re ready for you.

All this shows up in what we offer:

- Boost your financial future with 4% KiwiSaver employer contribution and life insurance as standard
- Up to 50% off personal insurance, including home and motor insurance
- Annual $500 wellbeing fund
- Flexibility through our MyFlex program - supporting you to live life to the fullest
- Grow your skills and career development with the IAG Academy program

Learn more about who IAG is here.

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