Head of Claims

2 weeks ago

Auckland, New Zealand Southern Cross Health Society Full time

Add expected salary to your profile for insights.

We're a not-for-profit organisation on a mission to transform ourselves and empower New Zealanders to live their healthiest lives.

With almost a million members in our care, we are New Zealand's leading health insurer.

We have an unstoppable focus, delivering outstanding experiences to our members in their time of need. This is an exciting time to be part of our journey, and in return for your extraordinary talent, we'll provide a high-performing values-based team environment where people are at our heart.

About the role

In this newly created role of Head of Claims , you will be responsible for establishing the long-term strategic direction of claims, ensuring a sustainable service proposition that supports best practice claims outcomes for our members.

You will be accountable for creating a high-performance claims function, supporting the day-to-day management of our members' claims inquiries for coverage and claims outcomes, accurate and timely claims assessment, and liaising with providers to ensure exceptional service for members across our provider network.

About you

  • Experience at a senior leadership level within a Claims environment.
  • Exceptional leadership skills, with a track record of developing high-performing teams.
  • Demonstrable experience of process improvement and performance management.
  • A strategic thinker with a hands-on approach to developing and implementing new strategies.
  • Strong analytical and problem-solving skills, with an ability to interpret data and develop actionable insights into the customer claims journey.
  • Proven ability to improve service standards and customer experience.
  • Adept at understanding, analysing and utilising Claims data.
  • Experience with and knowledge of Claims processing systems.
  • Knowledgeable with emerging technologies.

Join a proud diverse team that's always there, always real, always true. If you thrive in a caring, honest and open culture, we think you’ll love working with us.

We know that it is our team’s culture and wellbeing that will drive us forward. That’s why we prioritise not only professional development opportunities but opportunities to thrive personally, too. We offer exceptional work/life balance, and our employees are encouraged to – and rewarded for – living well.

  • Southern Cross employee benefits include:
  • Five days of wellbeing leave per year.
  • Health insurance for you and your immediate whānau.
  • Life insurance cover and discounts on pet and travel insurance.
  • Extra parental leave benefits and financial wellbeing support.
  • Participate in our leading workplace wellbeing programme.

That’s not all. Need more time to volunteer or support your whānau? You’ll have the opportunity to purchase flexi leave. Each year, you will also get to take part in a volunteer day to contribute to a cause or community with your team.

Our commitment to LGBTQIA+ and minority communities is reflected in our culture, and we run a regular Diversity and Inclusion Forum to help ensure this continues to flourish.

If you share our commitment and passion, then apply now

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