Client Operation

2 weeks ago


Auckland Airport, New Zealand Fliway Group Full time

The Why...
Fliway Group is one of the largest logistic and transport providers in New Zealand.

We offer global supply chain solutions from international freight to warehousing & domestic delivery to a business or the home.

We have over 450 team members nationally, 190 vehicles in our fleet, and branches nationwide. We also offer freight forwarding, customs clearance and national or international transport and courier services. This means that there are lots of opportunities.

You thrive on juggling multiple priorities, delivering excellent customer service and managing work to deadlines.

You love the challenge of a fast-paced performance environment, and you understand the importance of customer service and know-how to influence others so you and the team can achieve.


You're already an experienced customer services supervisor, and you're ready to take on a new role with our client operations team at Fliway.

We're one of the largest fully integrated logistics providers operating in New Zealand, offering our customers solutions from international freight to warehousing and domestic delivery to both businesses and homes.


You also like the fact that we pay competitively, offer scope for advancement, and we're located close to Auckland airport with parking, meaning this Monday to Friday role, with weekend work as rostered is perfect for you.


The What and Who...


Reporting to the Client Operations Manager, you'll be providing the day to day dedicated operational support to develop a pro-active relationship with nominated Key Customer Accounts.

You'll have a clear understanding of the business needs and goals for these customer accounts while supporting the team to ensure reports are done on time and KPI's are within our customer's contractual requirements.


You'll be continually managing and reviewing internal and external processes associated with service delivery of both the company and the customers to maximise opportunities for service enhancement and improvement.

You'll be meeting on a regular basis with the nominated clients to discuss service provision, promote and develop further opportunities for business growth, service expansion and improvement.

You'll be auditing the operations compliance based on the SLA, and ensure the team members are well trained and delivering based on the SLA as well.


Previous working knowledge of a customer service role or key account support role within transport, freight or logistics sectors will definitely be a bonus.

But the core requirements of this role mean that you've got awesome attention to detail, a great customer style, strong communication skills and you thrive when delivering under pressure.

Ultimately you never lose sight of the customer experience and you take pride in ensuring we deliver our promise.


We are looking for someone with a bright personality who has the ability to build and maintain effective relationships with a range of stakeholders in the position.


The How, When and Where...


The opportunity to work with a great team, competitive pay, discounted rates with a range of suppliers and insurance providers with free parking at an easy location near the airport.

In joining Fliway, you'll become part of a 100% NZ owned transport, logistics and international freight forwarding company which is rapidly expanding.

If this sounds like the place and position for you,
APPLY ONLINE NOW

  • Please note as a standard recruitment process you must be able to go through a Ministry of Justice check and ACC check to be considered for this position

Applications Close:
28 Jul 2023
  • Client Operation

    4 weeks ago


    Auckland Airport, New Zealand Fliway Group Full time

    **The Why...** Fliway Group is one of the largest logistic and transport providers in New Zealand. We offer global supply chain solutions from international freight to warehousing & domestic delivery to a business or the home. We have over 450 team members nationally, 190 vehicles in our fleet, and branches nationwide. We also offer freight forwarding,...

  • Operator

    3 weeks ago


    Auckland Airport, New Zealand BCS Group Full time

    **Auckland Airport - 8 Month Fixed Term Position** At Daifuku we have a great opportunity for a motivated person to join our Operations and Maintenance Team at Auckland Airport as a Baggage System Operator, on a fixed term contract. In this role, you will ensure the smooth flow of baggage through our systems. With a strong safety focus, we will train you...

  • Operations Manager

    2 weeks ago


    Auckland Airport, New Zealand Fliway Group Full time

    _The Why..._You thrive when you're managing people, the logistics of the fleet, keeping on top of operational challenges and ensuring excellent customer service is achieved.You're a thinker and do-er, who is highly organized and knows how and when to pull the right levers to respond to the changing situation. You're already successful in what you do and you...


  • Auckland City, New Zealand New Zealand Government Full time

    Manager Client Service Operations - Takapuna - Full-time, Permanent Role - Location: Takapuna Service Centre - Salary range starting from $85,749.00 We have an exciting opportunity for a Manager Client Service Operations to join our Takapuna team. The Manager Client Service Operations provides daily client facing operational leadership and management within...

  • Reach Operator

    1 week ago


    Airport Oaks, New Zealand Drake New Zealand Full time

    Reference Number**:1102TH** Date Posted**:07/03/2024** Country**:New Zealand** Region**:Auckland** City**:Airport Oaks** Job type**:Temporary** Start Date**:ASAP** **The Company** Our client is the world's leading contract logistics provider who connects people in over 220 countries worldwide delivering excellent services, solutions and transport...


  • Auckland City, New Zealand DHL Full time

    When you work with us you'll find that we deliver results; without compromising on respect. At DHL, we know our people are our strength and hire talented people from all backgrounds. Diversity enriches our workplace, drives our success and helps us deliver excellence. Whatever your role is, we never forget that you make us who we are. We work hard to make...


  • Airport Oaks, New Zealand New Zealand Labour Hire Full time

    New Zealand Labour Hire was founded in 1985 and is the leader of the Civil/Construction Labourer industry. We have helped over hundreds of staff go from temp to perm.Our client is a well established Civil Construction Company who we have teamed up with in the search of Digger & Dump Truck Drivers to join their team's in South Auckland with Immediate...


  • Auckland City, New Zealand DHL Full time

    When you work with us you'll find that we deliver results; without compromising on respect. At DHL, we know our people are our strength and hire talented people from all backgrounds. Diversity enriches our workplace, drives our success and helps us deliver excellence. Whatever your role is, we never forget that you make us who we are. We work hard to make...


  • Auckland City, New Zealand Visa Full time

    Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...

  • Client Advisor

    4 weeks ago


    Auckland City, New Zealand Burberry Full time

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...

  • Contracts Manager

    4 weeks ago


    Auckland Airport, New Zealand Fliway Group Full time

    You are client-focused, commercially savvy, with operational warehouse experience. You enjoy fast paced Logistics and can make an impact with the client and the oepration. You ideally have warehousing and transport experience gained in 3PL environment specifically operational and customer facing experience. In addition, you will have sound commercial...

  • Contracts Manager

    2 weeks ago


    Auckland Airport, New Zealand Fliway Group Full time

    You are client-focused, commercially savvy, with operational warehouse experience. You enjoy fast paced Logistics and can make an impact with the client and the oepration.You ideally have warehousing and transport experience gained in 3PL environment specifically operational and customer facing experience. In addition, you will have sound commercial acumen,...

  • Contracts Manager

    2 weeks ago


    Auckland Airport, New Zealand Fliway Group Full time

    You are client-focused, commercially savvy, able to deliver a positive impact and you love the challenge of a fast-paced Logistics environment.You ideally have Logistics or Transport operations experience gained in a 3rd party Logistics environment. In addition, you will have sound commercial acumen, you're tenacious, persuasive, and passionate about...

  • Client Care Manager

    2 weeks ago


    Auckland, Auckland, New Zealand Goleman Group Full time

    Account & Relationship Management (Sales) Mentored and coached to grow your sales capability and progress your career. Competitive Base Salary and an ability to Earn moreTravel around our Beautiful Countryside in the Auckland region. Vehicle provided + Tools (Laptop, Phone)Welcome to GolemanAt the core of Goleman, our mission is to maintain high value...

  • Client Director

    4 weeks ago


    Auckland City, New Zealand Visa Full time

    Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...

  • Client Site Manager

    2 weeks ago


    Auckland City, New Zealand Canon Full time

    Located in Auckland CBD - Modern Office Suites Fantastic Opportunity **About Us** As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the...


  • Auckland Airport, New Zealand Assetlink Full time

    As **International Terminal Manager**, you will report to** **the Auckland Airport **Contract Manager** and will organise, control and coordinate the operational management of the **International Terminal** at Auckland Airport to ensure the efficient delivery of Assetlink’s cleaning contract. **This role will require availability 5 days a week with set...

  • Class 1 and 2 Driver

    4 weeks ago


    Auckland Airport, New Zealand Alignz Recruitment Full time

    **Class 1 and 2 Driver - South Auckland** Are you a skilled driver with a can-do attitude? Do you have a passion for continuous learning and professional growth? Join us as a Class 1 and 2 Driver and become an integral part of our client's team! **Company Overview**: We are seeking dedicated individuals to fill the role of Class 1 and 2 Driver on a casual...


  • Auckland City, New Zealand Cohesion Consulting Full time

    Marketing & Communications career opportunity in retail sector - Develop your leadership skills - Great Hobsonville location **The Business**: Privately owned and operated our client has more than 40 years’ experience assisting clients’ brands to look their best in a retail environment. From their spacious and modern Hobsonville premises, this business...


  • Auckland City, New Zealand NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...