Service Delivery Manager
5 days ago
Operate as the conduit between IT and the wider business, whilst also leading the Service Delivery Team
- Service Delivery | Customer Success | Change Management
About the organisation:
Vulcan is listed on the ASX & NZX we are continuing to grow having recently acquired another business we now have over 60 sites across NZ and Australia and are seeking a driven and articulate leader to join our IT Operations team. We are a flat-structured organisation with heaps of opportunity the sky is the limit at Vulcan.
About the role:
Work with the IT Operations Manager to act as the mesh between customer success, service delivery and change comms with the wider business. With the opportunity to build and design effective service blueprints that ensure adequate and efficient service frameworks for both internal and external users, this is a great opportunity to join a scaling business and make your mark.
You may be a Service Desk Team Lead or perhaps a Customer Success Manager looking for an internal opportunity... keep reading as this could be your next step Execute various projects and processes that align with the standards of Vulcans IT Operations You will also take overall responsibility for infrastructure support areas as the team develops.
**Requirements**:
You'll need experience with the following in order to be considered
- Creation of standards and SLA's
- Leadership experience of a small team would be beneficial, as this role will be managing a team of 6
- Service and Change optimisation is your strength
**Benefits**
Benefits include true work-from-home flexibility, flexi-hours, paid learning and development as well as an on-site gym. our organisation has a very flat structure so this has sparked a fun and collaborative culture. Being open to occasional travel would also be a bonus as you can jet set around NZ and Australia while also getting to understand Vulcan's different sites and identifying what your internal customers really need.
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