Desktop Support Engineer L2

5 months ago


Wellington City, New Zealand Tech Planet Full time

We are looking for a capable resource who is customer friendly and customer focused and has a passion for desktop support and has experience with Cloud Technologies in Azure and Microsoft 365. This role will provide support onsite to end users desktop computing environment and will work with other second level desktop engineers.

**IT Skills and Experience**

In-depth knowledge of:

- Windows OS (e.g. Windows 10)
- Microsoft Azure
- PC\Laptop hardware
- PC\Laptop peripherals, including printers
- Mobile device

Experience and knowledge of:

- M365 Administration
- Active Directory
- Group Policies
- SCCM/Intune/MDM
- Exchange
- Routers/Switches/Wireless AP.
- Network Cabling

**IT Qualifications**

At least one of the following (Microsoft Certification preferred):

- Microsoft Certified IT Professional (MCITP) certification in the desktop area or above.
- Microsoft Office Specialist (MOS) Certification
- Cisco’s CCNA or above.

**Key Competency - Customer Focus and have previously worked with windows 10 or have been involved in a transition project and have provided Level 2 support.**

**Key Tasks**
- Provide exceptional customer service to Tech Planet’s clients and clients’ customers and maintain a customer is always right attitude.
- Troubleshoot hardware, software and network operation system and peripherals to ensure it runs correctly
- Respond to clients support requests.
- Contacting clients to find out the nature of the problem.
- Provide remote and onsite troubleshooting support to Tech Planet’s clients and clients’ customers.
- Provide Administration and troubleshooting support using products and tools provided.
- Assemble hardware and install or delete software
- Recover any lost or accidentally deleted data
- Be familiar with network operating system
- Install and download appropriate software
- Conduct data migration and deploy SOE
- Connect and set up hardware
- Run basic diagnostic tests
- Provide individual training and support on request to customers
- Adapt existing programs to meet customer requirements
- Maintain current and accurate inventory of technology hardware, software and resources
- Identify and prepare hardware for disposal when appropriate
- Install PCs and associated hardware
- Backup and restore software and data

Your position description includes but is not limited to the tasks outlined.

Part-time hours: 37.5 hours per week

**Job Types**: Full-time, Part-time, Contract, Permanent

**Job Types**: Full-time, Permanent, Fixed term contract
Contract length: 12 months

Pay: $28.00 - $45.00 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Wellington City, Wellington: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- IT: 1 year (preferred)

Licence/Certification:

- Drivers License (preferred)



  • Wellington City, New Zealand Rex Tec Full time

    **Job description** We have opening for these Locations. **Auckland** **Blenheim** **Christchurch** **Dunedin** **Greymouth** **Hamilton** **Hokitika** **Invercargill** **Napier** **Nelson** **Palmerston North** **Picton** **Queenstown** **Rotorua** **Tauranga** **Wellington** **About the job**: Rex Technologies, a leading IT Infrastructure...

  • L2 Support Engineer

    3 months ago


    Auckland City, New Zealand Lumino The Dentists Full time

    **Company Description** Abano healthcare is a leading healthcare provider in both New Zealand and Australia committed to delivering exceptional patient care across all of our brands; Lumino, Maven Dental and 1300Smiles. As part of our team, you'll have the opportunity to make a meaningful impact in the healthcare industry while advancing your skills and...


  • Wellington, New Zealand Tech Domain Full time

    We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? You will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays, weekends)....


  • Wellington, New Zealand Tech Domain Full time

    We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? You will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area, and you may support them as per your availability (weekdays,...


  • Wellington, New Zealand Tech Domain Full time

    We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? You will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays, weekends).Tasks...


  • Wellington, New Zealand Tech Domain Full time

    We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? You will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays, weekends).Tasks...


  • Wellington, New Zealand Tech Domain Full time

    We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? You will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays, weekends). ...


  • Auckland City, New Zealand Rex Tec Full time

    **About the job**: Rex Technologies, a leading IT Infrastructure services provider, is hiring currently for Desktop Support Engineer for our clients across Globally. Please find below the Job description as well as the company’s details for your reference. **ABOUT US: -** Rex Technologies, is a leading IT Managed and infrastructure services provider...


  • Wellington City, New Zealand Total IT Global Full time

    Main Responsibilities include: - Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance...


  • Wellington City, New Zealand MNL Technologies Full time

    Greetings from MNL Technologies. We are a company providing IT services in Australia covering various technologies like Desktop, Network, Datacentre and Servers. We are looking for Engineers to support our client in and around **Wellington.** Please update us with your expected hourly rate. **Requirements**: - 1+ years exp in handling desktop issues -...

  • Desktop Engineer

    5 months ago


    Auckland City, New Zealand RWA Technology People Full time

    Install, update and provide User support - Active Directory, Phone and Gmail User account creation - Central Location with excellent benefits The Desktop Engineer is a member of the IT Operations Team which is tasked with ensuring the availability, integrity and security of the IT internal network and infrastructure. They provide tier II support and...


  • Auckland City, New Zealand Milestone IT Full time

    Ellerslie Auckland location - Contract role - Excellent career progression ️ Looking for a Skilled IT Desktop Support Technician? Look No Further! ️ Introducing our exceptional Desktop Support Engineer Level 1/2 position! Are you seeking a dynamic role that combines technical expertise with excellent problem-solving skills? Look no further, as we have...


  • Wellington City, New Zealand Tech Domain Full time

    We are looking for an **ONSITE IT & Network Support Engineer/Technician** to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...


  • Auckland City, New Zealand H2R Consulting Full time

    **Location**: Auckland Type: Contract Reference: 846818 H2R Technology are seeking a level 2 - 3 Desktop Support Engineer for a long-term hourly rate contract. Provide hardware support through various large scale deployment projects, and annual technical refreshes. This company is offering extensive training and growth opportunities as you utilise your...


  • Auckland City, New Zealand Working In Full time

    We are looking for a full-time, permanent IT Support Analyst who can provide 1st and 2nd level technical support to internal users, ensuring timely resolution of IT issues and prioritising tasks effectively within the team. - Handle daily calls and tickets, maintaining a structured approach to support services. - Manage and support a variety of legacy...


  • Auckland City, New Zealand Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...


  • Auckland City, New Zealand Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...


  • Auckland City, New Zealand Total IT Global Full time

    Main Responsibilities include: - Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance...


  • Auckland City, New Zealand Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...


  • Auckland City, New Zealand Vector Limited Full time

    **Job Description** About Us** Vector is a dynamic organisation in transition, leading in a sector that is undergoing massive transformation, operating a range of innovative businesses delivering energy and communication services to more than 600,000 homes and commercial customers across Aotearoa. We have a vison of creating a new energy future, which will...