Claims Supply Chain Specialist

6 months ago

Auckland City, New Zealand TOWER Insurance Full time

**Why you'll love working with Tower**

At Tower, we live and breathe our values - they are at the heart of every interaction. **Our people come first, **we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in and with.

We also have a plan to lead our industry forward into a more customer-centric future with innovation and disruptive thinking, as a unique Kiwi and Pacific insurance provider operating for over 150 years, with roots back to Dunedin.

**What will you be doing?**

At Tower, we are **progressing boldly** to align with future insurance trends. Join our dynamic team and play a pivotal role in optimizing our claims processes. As an expert in supply chain management, you'll orchestrate seamless coordination between insurers, suppliers, and adjusters to ensure efficient and cost-effective claim resolutions.

**Our customers are our compass.** In this role, you'll be the backbone of our commitment to exceptional customer service. By optimizing the insurance claims supply chain, you'll ensure that our customers receive prompt, efficient, and hassle-free claim resolutions. From coordinating repairs to sourcing quality suppliers, your efforts will directly translate into peace of mind for our customers during challenging times. Your dedication to streamlining processes and fostering strong supplier relationships will ultimately enhance the overall customer experience, reinforcing our reputation as a trusted insurance provider

**You can expect to be across the following**:

- Coordinate and lead regular claims supplier performance review meetings with internal stakeholders, suppliers, and partners.
- Monitor supplier performance, manage contracts, and ensure compliance with service level agreements.
- Manage day to day escalations and be the conduit for our teams and our partners.
- Implement best practices to enhance workflow efficiency and reduce turnaround times.
- Generate regular reports on supply chain performance metrics in accordance with agreed supplier schedules.
- Utilise data analytics to identify bottlenecks and recommend corrective actions to exceed targets.
- Structure and organise the cadence of reviews along with meeting facilitation, quality presentations and repository of schedules, reports and minutes.
- Cultivate strong relationships with suppliers, fostering a collaborative and value-driven approach.
- Work closely with suppliers to align their processes with Tower's values and strategic goals.
- Identify opportunities for process improvement and cost reduction within the supply chain.
- Streamline supply chain processes by leveraging digital tools and technologies.
- Assess risks associated with supply chain disruptions and develop contingency plans.
- Collaborate with risk management teams to minimise potential impacts on claims processing.

**What you'll need**

**To be successful in this role, you will also be able to demonstrate the following**:

- Experience in managing supplier relationships and performance, preferably within the insurance industry.
- Strong administration, planning and coordination skills.
- Excellent relationship management and communication skills to collaborate with and influence internal and external stakeholders and partners.
- Demonstrate structure to the facilitation of meetings, invites, agendas, presentations, and minutes.
- Familiarity with digital tools, data analytics, and process optimisation.
- Negotiation and problem-solving abilities.
- Experience in a claims environment is an advantage.

**What we'll bring to the table**

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

**Highlights include**:

- 16 weeks paid leave for the primary carer and four weeks paid leave for partners, for our Tower whānau in New Zealand and the Pacific
- A paid day off on your birthday and the option to buy an additional eight days of leave. So up to six weeks off
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing
- Career growth - we promote internal capability; and support you with design-specific development and training opportunities; we also have programmes that recognise star performers
- Flexible workplace opportunities at our beautiful new Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance of up to four times your annual base salary
- Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club, Warehouse Stationery and more

  • Supply Chain Specialist, Hnc Oceania

    6 months ago

    Auckland City, New Zealand DSM-Firmenich Full time

    **Job title** - Supply Chain Specialist, HNC Oceania **Location** - Auckland, New Zealand **Job model** - Hybrid We are seeking for an experienced Supply Chain Specialist to effectively manage our supply chain and ensure a smooth and uninterrupted order process from entry to delivery of products in New Zealand. This role will be part of our APAC regional...

  • Supply Chain Specialist, Hnc Oceania

    3 months ago

    Auckland City, New Zealand DSM Full time

    **Job title** - Supply Chain Specialist, HNC Oceania **Location** - Auckland, New Zealand **Job model** - Hybrid We are seeking for an experienced Supply Chain Specialist to effectively manage our supply chain and ensure a smooth and uninterrupted order process from entry to delivery of products in New Zealand. This role will be part of our APAC regional...

  • Supply Chain Service Specialist

    6 months ago

    Auckland City, New Zealand British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT NEW ZEALAND IS LOOKING FOR A SUPPLY CHAIN SERVICE SPECIALIST** **SENIORITY LEVEL**:Non-Management...

  • Supply Chain Planning Specialist

    3 weeks ago

    Auckland, New Zealand Jacobs Douwe Egberts Full time

    Supply Chain Auckland Full-time New ZealandJob DescriptionWe are on the hunt for a Supply Chain Planning Specialist to join our dynamic team of 3, based in our Crooks Road office in East Tamaki. You will be actively involved in, and have responsibilities in reporting, forecasting, planning, sourcing, and inventory management for JDE Peets New Zealand to...

  • Supply Chain Planning Specialist

    1 month ago

    Auckland, New Zealand Jacobs Douwe Egberts Full time

    Supply Chain Auckland Full-time New ZealandJob DescriptionWe are on the hunt for a Supply Chain Planning Specialist to join our dynamic team of 3, based in our Crooks Road office in East Tamaki. You will be actively involved in, and have responsibilities in reporting, forecasting, planning, sourcing, and inventory management for JDE Peets New Zealand to...

  • Supply Chain Specialist

    3 months ago

    Auckland City, New Zealand The Warehouse Full time

    Company Description Are you a dynamic professional with a blend of strong commercial acumen, supply planning, and logistics expertise? We’re looking for a Supply Chain Specialist - Supply Planning to play a pivotal role in revolutionising our stock flow processes in a brand-new team within our company. The Warehouse Group (TWG) has become a Kiwi...

  • Supply Chain Specialist

    3 months ago

    Auckland City, New Zealand The Warehouse Group Full time

    **Company Description** Are you a dynamic professional with a blend of strong commercial acumen, supply planning, and logistics expertise? We’re looking for a **Supply Chain Specialist - Supply Planning** to play a pivotal role in revolutionising our stock flow processes in a brand-new team within our company. The Warehouse Group (TWG) has become a Kiwi...

  • Eoi - Supply Chain Manager

    6 months ago

    Auckland City, New Zealand Technical Recruitment Solutions Full time

    **About you**: I’m looking to connect with people who have some or all of the following skills and experience - Experience in leadership roles in Supply Chain and Logistics. - Proficient in using supply chain management software and tools. - Identify and implement process improvements to optimise supply chain. - Identify and implement cost saving...

  • Storeperson - Hoist

    5 months ago

    Auckland City, New Zealand DHL Supply Chain Full time

    **Requirements** WHAT’S IN IT FOR YOU?** - A supportive work environment where you’ll have access to the tools and training you need to excel. - You’ll be part of a highly engaged diverse team of supportive people and experiences - A great opportunity to make your mark in a growing and essential industry - Attractive salary, Monday to Friday role -...

  • Storeperson Pick/pack

    5 months ago

    Auckland City, New Zealand DHL Supply Chain Full time

    **About us** When you work with us you'll find that we deliver results; without compromising on respect. At DHL, we know our people are our strength and hire talented people from all backgrounds. Diversity enriches our workplace, drives our success and helps us deliver excellence. Whatever your role is, we never forget that you make us who we are. We work...

  • Integrated Supply Chain

    5 months ago

    Auckland City, New Zealand The Warehouse Full time

    Company Description The Warehouse Group (TWG) has become a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand. We are the largest general merchandise retailer in NZ with over $3 billion in sales, and employing over 10,000 people across The Warehouse, Warehouse Stationery, and Noel Leeming. To ensure we...

  • Integrated Supply Chain

    5 months ago

    Auckland City, New Zealand The Warehouse Full time

    Company Description The future of retail is changing fast, competition, technology, and customer expectation post a global pandemic has changed the way Kiwis shop, forever. For TWG to thrive in this fast-paced environment, we work in a collaborative way to unlock productivity gains and speed to market, so we can adapt quickly to ever-changing customer...

  • Supply Chain Planning Manager

    1 week ago

    Auckland City, New Zealand JACOBS DOUWE EGBERTS Full time

    Supply Chain Planning Manager - Supply Chain - Auckland - Full-time - New Zealand We currently have an exciting full-time opportunity for a passionate Supply Chain Planning Manager looking to get stuck into a dynamic and fast-paced environment. The role will need to influence the wider JDE team by analysing data and identifying opportunities to develop and...

  • Warehouse & Forklift Operator - Team Member

    3 weeks ago

    Auckland, New Zealand Supply Chain Solutions Full time

    Unlock your potential with Supply Chain Solutions (NZ) (2021) Ltd – a distinguished New Zealand-based 3rd Party Logistics company with a robust history dating back to 2001. Our steadfast growth has propelled us to operate thriving Distribution Centres in key locations in  Auckland and Christchurch, Join us on this remarkable journey as we continue to...

  • Warehouse & Forklift Operator - Team Member

    3 weeks ago

    Auckland, New Zealand Supply Chain Solutions Full time

    Unlock your potential with Supply Chain Solutions (NZ) (2021) Ltd – a distinguished New Zealand-based 3rd Party Logistics company with a robust history dating back to 2001. Our steadfast growth has propelled us to operate thriving Distribution Centres in key locations in  Auckland and Christchurch, Join us on this remarkable journey as we continue to...

  • Supply Chain Planning Manager

    1 week ago

    Auckland City, New Zealand JACOBS DOUWE EGBERTS Full time

    **Company Description** JDE Peet’s is the world's leading pure-play coffee and tea company, serving approximately 4,200 cups of coffee or tea per second, and is headquartered in the Netherlands. For more than 265 years, we’ve been inspired by the belief that it’s amazing what can happen over a cup of coffee. We unleash the possibilities of coffee and...

  • Supply Chain Analyst

    3 weeks ago

    Auckland, New Zealand Fisher & Paykel Healthcare Full time

    About the RoleThe Global Supply Chain team is responsible for supplying products to our customers right across the globe and this role forms a key part of the Global Supply Chain team. You will use data and insights to identify opportunities for change and optimize our processes throughout the value chain.Our Supply Chain Analysts support the business across...

  • Supply Chain Analyst

    3 weeks ago

    Auckland, New Zealand Fisher & Paykel Healthcare Full time

    About the Role The Global Supply Chain team is responsible for supplying products to our customers right across the globe and this role forms a key part of the Global Supply Chain team. You will use data and insights to identify opportunities for change and optimize our processes throughout the value chain. Our Supply Chain Analysts support the business...

  • Supply Chain Analyst

    4 weeks ago

    Auckland, New Zealand Fisher & Paykel Healthcare Full time

    About the RoleThe Global Supply Chain team is responsible for supplying products to our customers right across the globe and this role forms a key part of the Global Supply Chain team. You will use data and insights to identify opportunities for change and optimize our processes throughout the value chain.Our Supply Chain Analysts support the business across...

  • Supply Chain Analyst

    3 weeks ago

    Auckland, New Zealand Fisher & Paykel Healthcare Full time

    About the Role The Global Supply Chain team is responsible for supplying products to our customers right across the globe and this role forms a key part of the Global Supply Chain team. You will use data and insights to identify opportunities for change and optimize our processes throughout the value chain. Our Supply Chain Analysts support the business...