Customer Service Representative

3 weeks ago


Auckland City, New Zealand Bright Food Asia Pacific Pty Ltd Full time

**Introduction**:
About the Company

At Hutchinsons we are passionate about bringing New Zealanders a World of Food. Established in 1914, we have a long track record in sourcing international and local food brands for New Zealanders to enjoy with friends and family.

We provide the opportunity to support our brand partners and customers’ business growth in the dynamic, fast moving consumer goods market.

We have experience, local knowledge and an exceptional business model - from purchasing, logistics, warehousing, ordering, account management, field sales and merchandising support and marketing.

The team at Hutchinsons is highly professional, reliable and responsive, with a never give up attitude.

**Description**:
**Responsibilities will include**:
Process sales orders and handle queries from Sales Representatives, Sales Merchandisers and direct from stores.
Source Proof of Delivery (POD) documentation from 3PL carriers for claims from customers.
Provide exceptional customer service and follow up to clients.
Cancel outstanding orders and actively check committed stock levels
Provide backup for processing credits
Provide feedback on the efficiency of the customer service order process.
Acknowledge and communicate every customer complaint within 24 hours of receipt and log into databases
Report on daily orders to third party logistics partners.
Prepare and present monthly complaint reports including status updates and outcomes
Receive, check and file required forms such as product dating and weight checks

Skills and Experience

Relevant experience in customer service with data entry preferably FMCG.
Customer-focused - tenacious about understanding consumer behaviour and passionate about delighting our customers.
You can influence effectively across cross-functional teams and work collaboratively to deliver results and “win together”.
Outstanding written and verbal communication skills, including the ability to influence and negotiate with a diversity of internal and external stakeholders at all levels
Developed planning and organisational skills, with the ability to prioritise
Demonstrated experience supporting continuous improvement initiatives in a complex operating environment.
Ability to adapt positively to changing conditions or unexpected obstacles.

The Benefits

A superb company culture
Competitive remuneration
Carpark
Staff sales
Ongoing training and professional development
Employee Assistance Program (EAP)
Service Recognition Program
Paid Parental Leave



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