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Customer Service Representative

1 month ago

Auckland City, New Zealand STERIS Full time

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

**Position Summary**:
The Customer Service Representative’s (CSR) primary role is to listen and deliver a superior Customer experience to customers. The CSR receives and processes Customer purchases, manages Customer phone inquiries, processes credits/returns, and handles Customer complaints. The CSR is responsible for ensuring departmental and individual goals are met and Customers are satisfied.

**Duties**:

- Act as a liaison between customer and CDM department for New Account Set up.
- Confirm order selling price is in compliance with contract/pricing and work pricing holds regularly.
- Interface with freight carriers for shipping routing, tracking and proof of deliveries.
- Understand and have a working knowledge of STERIS products and their intended uses by regularly attending product training.
- Responsible for the researching and handling of customer credits and returns.
- Takes ownership of problems by, identifying customer’s needs, clarifying information, researching and providing an alternative or solution.
- Handle Customer complaints and requests professionally and efficiently.
- Research and document Customer complaints into quality system ensuring that all relevant facts and data are captured; escalate issue based on severity of complaint.
- Educate Customer on product inquiries and further reinforce the information with product literature utilizing STERIS Intranet and website, Product Managers or internal reference materials.
- Process service calls.
- Actively support the Sales team and other internal Customer goals.
- Support International order entry process as needed.

**Duties - cont'd**:
**Education Degree**:
**Required Experience**:

- Bachelors degree preferred, or equivalent direct customer or sales interaction/experience
- Proficient in MS Office

**Preferred Experience**:
**Skills**:
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.