Client Relationship Manager

1 week ago


Auckland, Auckland, New Zealand Clemenger Group Limited Full time

**About Us**

Clemenger Group Limited is a shopper and retail agency that combines intelligence and creativity to influence choice right through the shopper journey.

We strive to make our clients' brands and businesses the number one choice for Kiwi consumers.

**The Role**

The Client Relationship Manager's primary responsibility is to assist on the day–to–day management of client accounts and specific projects, campaigns or promotions.

This will involve both working directly with your supervisor as well as managing projects in their entirety.

Focusing on great client relationships and delivering creative work of a high standard is the most important function Account Management performs.

Radar Client Managers 'Drive' projects and front foot every aspect of the job.

In the majority of cases you will work in conjunction with the Design Team in the preparation of work to achieve the best possible creative output.

Responsibilities:

  • Being a proactive member of the Account Service team in all aspects of development and client liaison including; creative and media in presentation of strategy planning.
  • Motivating fellow agency members & contributors to ensure the highest level of professionalism.
  • Monitoring progress of all projects within area of responsibility.
  • Providing a high standard of written briefs and clear instructions for studio.
  • Ensuring that strategies are executed in accordance with agreed upon client needs.
  • Working towards becoming knowledgeable on the product category in which the client(s) operate.
  • Analysing all available marketing data and marketing through up-to-date knowledge of client's business and individual product performance.
  • Understanding the principles of Shopper Marketing and how to apply those to briefs and creative presentation.
  • Working alongside the Senior Account Manager to make recommendations based on an understanding of the long-term strategy, plans and tactics of the Client.
  • Ensuring the agency upholds the requirements and best practice principles of each service level agreement and other relevant client service commitments.

Requirements:

  • A passion for great creative, shopper marketing, retail communications and creating original work that drives action.
  • Ideally 1+ year experience within an advertising agency.
  • A positive attitude to all briefs - from smaller tactical to larger, more creative led.
  • A team player, understanding good relationships are key to great work.
  • An ability and hunger to see/understand the bigger picture.
  • To champion the agency, our professional recommendations and creative.


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