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Technical Support Analyst

4 months ago

Christchurch, New Zealand Axsys Full time

We’re MYOB, and we’ve built the first Business Management Platform in Australia As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.
- We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.

**About the Team**
- Our award-winning Employee Experience team is made up of experts who are focused on reimagining new ways of working and enabling all MYOBelievers to help more businesses in Australia and New Zealand reach their potential. From talent acquisition, people advisory, organisational development to employee services, digital experience, and workplace experience, we ensure your ride with MYOB is an exceptional one.

**About the Role**
- MYOB places a strong emphasis in ensuring all team members feel supported and empowered to fulfil their purpose. We’re looking for technical support experts that help create amazing support experiences for team members that require technical help.

As a Technical Support Analyst you will have a broad knowledge of IT support and a passion for device management, profile management and providing the best customer service experiences you can.

**In the Role you Will**:

- Respond to problems, incidents and tasks in Zendesk, via tickets and live chat.
- Diagnose, monitor and resolve technical issues across a range of products.
- Provide remote-first service using appropriate tools.
- Work directly with 3rd Tier teams to create and manage support processes.
- Ensure ongoing supportability of environments through documentation and sharing of knowledge
- Provide guidance and training to other team members.
- Adhere to all corporate standards in particular, ITIL & PCI-DSS to ensure compliance.

**Essential Skills and Experience**
- 1-2 years' experience in a technical helpdesk role
- Strong proficiency with Office 365 administration and troubleshooting Microsoft products.
- Endpoint Management, support and troubleshooting experience. Jamf and/or Intune experience preferred.
- Experience writing end-user and internal facing knowledgebase content, driving self-service capabilities and improving response times.

**Soft Skills**
- Have a passion for ensuring the best outcomes for both our internal and external clients
- Strong collaboration skills with the ability to work well in cross-functional teams.
- Strong customer service focus.

**Our Culture & Benefits**
- Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
- See what it's like to work at MYOB and what we're all about.

Do your best work in a flexible work environment, right down to financial assistance to set up your home office it’s called Flexperience, and it’s designed by you and your team
- Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
- Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
- A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more
- Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
- Access to best-in-class discounts and vouchers from leading retailers, and a lot more.

We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.