Technical Support Analyst

2 weeks ago

Christchurch, New Zealand Seequent Full time

**The Company**

Seequent builds world-leading subsurface software, helping create a better understanding of the earth to ensure a better world for all.

We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to understanding by connecting software, teams, and the tools they need.

Every day, our customers in over 100 countries work to develop mineral resources more sustainably, design and build better infrastructure, protect the environment, source renewable energy, and help resolve historical challenges such as groundwater contamination and ageing infrastructure.

Our integrated earth modelling, geo-data management, and team collaboration software enables them to see a more complete picture of the earth: because with more understanding comes better decisions - for people and the planet.

Headquartered in New Zealand with global reach, Seequent is the specialist subsurface software company within Bentley Systems. Together, we are helping build a more resilient world.

We’re a high growth, people-centric success story.
- Seequent is a Bentley Systems company, working together to build a better future._

**The Role**

Seequent has ambitious plans to continue expanding around the globe by developing new innovative solutions to lead the market in geoscience modelling and data management. Many of these solutions are critical to the operations of our customers, and we are looking for a Technical Support Analyst with the drive to ensure that Seequent can exceed our customers’ expectations.

As a Technical Support Analyst, you are a member of a best-in-class Global Support Team, that acts as the first point of contact for many of our end users around the global. As a member of this team, you will provide hands-on technical support to ensure that customer inquiries are handled professionally, efficiently, and in a timely manner. The assistance you provide customers will range from connectivity issues through to geoscience solution specific issues.

**As a member of the Technical Support team you will work a shift pattern of four days on, three days off.**

**In this role, you will have the opportunity to**:

- Efficiently prioritise and triage technical support requests based on the issues presented.
- Follow up and track open support tickets to ensure satisfactory resolution.
- Assist in the creation of Self
- Help content such as quick start guides, learning paths, and On-Demand Training materials.
- Look for opportunities to improve processes and, where appropriate, design a solution and champion its adoption
- Work with the escalated technical staff, sales, and development teams and contribute to establishing suitable service levels for Seequent’s internal staff and customers.

**In order to be successful in this role, you should have**:

- Relevant Tertiary Qualification in Geo-related science or equivalent.
- 3-4 years’ experience in a geo-related science role or a support role within the earth sciences industry.
- Highly developed customer service orientation, with excellent English language communication skills.
- Highly computer literate with excellent analytical and trouble-shooting skills and a strong focus on quickly identifying and resolving customer issues.
- Keen organisational skills with the ability to multi-task and prioritise conflicting demands effectively under tight time constraints.
- Ability to establish effective working relationships and collaborative work approaches with internal and external contacts.

***Why you will enjoy working with us..**

You will be joining a highly skilled, highly productive team of technical experts who are passionate about what we do. We are a friendly, intelligent, and supportive bunch and are looking forward to you bringing your expertise to the team. Our wider team is geographically diverse and from multi-disciplines, so even though you will be Christchurch based you will have opportunity to work with colleagues from across the globe.

In addition to awesome colleagues and work culture, you can also expect the following benefits:

- Flexibility - Create a work-life balance that suits you with our hybrid work model.
- Facilities - Make use of the onsite gym, locker facilities, secure bike sheds, ergonomic standing desks, ping pong tables, and spacious café.
- Fun - Bring your dog to work, indulge in Pie Day Friday, build the tallest Lego tower, or embrace innovation in our annual Hackathon.
- Financial - Competitive compensation, reviewed regularly, plus the option to join our Employee Stock Purchase Plan.
- Family - Two weeks of supplementary paid parental leave.
- Learning - Access to a wealth of training resources through our digital learning platform Degreed, quarterly career conversations with your manager and a culture that believes in promoting from within.
- Wellbeing - Health Insurance via Southern Cross, fully subsidised subscription to Headspace, regular wellness webinars, an

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