Associate Technical Support Analyst

7 months ago

Christchurch, New Zealand Axsys Full time

We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.

We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.

**About the Team**
- Our award-winning Employee Experience team is made up of experts who are focused on reimagining new ways of working and enabling all MYOBelievers to help more businesses in Australia and New Zealand reach their potential. From talent acquisition, people advisory, organisational development to employee services, digital experience, and workplace experience, we ensure your ride with MYOB is an exceptional one.

**What you'll do**:

- You'll be offering first-level technical support to our broader team, handling incoming help requests through various platforms such as Zendesk Support, Zendesk Messaging, Slack, and Halp. Your responsibilities will include promptly addressing and documenting inquiries, as well as tracking technical issues. You'll work closely with our internal IT teams to ensure successful outcomes.

Your primary tasks will involve responding to queries. You'll also contribute to the creation of content and upkeep of documentation for our support processes. A key part of your role will be to enhance our self-service capabilities and strive to improve response times for our team."

**What we are looking for**:

- Someone with a passion for learning technology and providing outstanding customer service.
- Good communication skills both written and spoken.
- Prior experience on CRM tools, Zendesk preferred.
- Strong prior experience in a technical support or similar role.

**Our Culture & Benefits**
- Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

Do your best work in a flexible work environment, right down to financial assistance to set up your home office it’s called Flexperience, and it’s designed by you and your team
- Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
- Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
- A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more
- Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
- Access to best-in-class discounts and vouchers from leading retailers, and a lot more.

We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.

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