Service & Sales Specialist - Auckland

6 months ago


Auckland City, New Zealand Coca-Cola Europacific Partners Full time

The Coca-Cola Europacific Partners Contact Centre has the best Customer Service team in the FMCG sector and we have multiple industry awards to prove it

**Your Impact**

Our Inbound team receive a diverse range of calls in a day - from customers, consumers, employees and members of the public - and need to be on top of their game to provide high levels of customer service for each and every contact. As a Service & Sales Specialist, you'll be the first response for all our inbound customer contacts, utilising your knowledge and networks to respond to their queries in a timely manner ensuring delivery of our customer promise. Essentially, you'll be the voice of our company - ensuring our customers and stakeholders have a seamless experience. There's no weekend work, no cold calling, and you'll have the opportunity to work with an award-winning Contact Centre. Pretty amazing

**About You**

Your drive, resilience and exceptional people skills will put you on the right path to succeed in this exciting, fun-filled role In addition you’ll need to be able to adapt to the changing demands of our customers while building a quick rapport
- Team Player
- Target driven
- Desk based role

**Your Benefits**

You'll get a fantastic package that includes:

- Free monthly product allowances to share with family and friends.
- 8% Kiwisaver and Superannuation options for all permanent employees
- Employee Share Program - purchase a part of the business and get your shares matched up to $3000 per year
- Access to our wellbeing program, that includes a gym subsidy, proactive healthcare, medical insurance, and EAP helpline.
- Great employee experiences including Coca-Cola Christmas in the Park, competitions, conferences, recognition programs, giveaways, and product launches.
- Free carparking at all CCEP locations
- Our world-famous learning and development program will set you up for future success - who knows where your CCEP career path will take you

You can read more about our benefits here

**Working at CCEP**

We are exceptionally proud to be recognised as one of NZ’s Best Employers several years in a row We are successful because we are passionate, hard-working, and committed to our products, our customers and each other. CCEP is a place where people can grow, be happy and be well in a safe, open, and inclusive workplace. We are committed to equal employment opportunities for all employees and to providing employees with a safe work environment free of discrimination and harassment.

**Applications close 11**th** April



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