Software Maintenance Specialist

4 weeks ago

Hamilton, New Zealand Gallagher Group Full time

**About Gallagher**

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families. With operations in New Zealand, Australia, Asia, Africa, USA, Canada, the UK and Europe and exports across the globe, we provide our #TeamGallagher members unrivalled globally focused career pathways.

**About the Role**

Join our team at Gallagher Security as a Software Maintenance Specialist. This role is dedicated to providing top-notch sales support and exceptional customer service.

As a key team member, you will be instrumental in handling Software Maintenance quotes, orders, and inquiries for our valued Security Channel Partners and Internal Sales Teams. Your collaboration with internal departments will be essential in shaping Software Maintenance Agreements and maintaining tools and databases to ensure Care Plan accuracy. Active participation in team objectives and seamless integration of new software products will be a core focus, all while keeping a keen eye on process enhancement.

At Gallagher Security, this role is not just a job; it's an opportunity to make a lasting impact and be part of a company dedicated to constant growth.

**Experience & Attributes for Success**
- ** Experience**: A minimum of 2 years in a customer and sales support role, demonstrating a proven track record of excellence in customer interaction.
- ** Collaborative Spirit**: Flourish as a valuable team player, bringing your collaborative energy to contribute effectively within a group setting.
- ** Software Proficiency**: Prior experience with Outlook and the MS Office Suite is a must. Familiarity with SAP ERP & CRM is highly desirable.
- **Customer-Centric Approach**: Showcase your dedication to exceptional customer experiences by interacting adeptly with sensitivity and effectiveness. Ensure respect and cooperation while consistently delivering superior customer service.
- ** Autonomous Work Ethic**: Exhibit the capability to work independently, self-managing your workload and priorities with a high degree of responsibility, even when navigating tight deadlines.
- ** Effective Communication**: Use your strong written and verbal communication skills to engage with a diverse range of customers using various communication methods, always maintaining accuracy.
- ** Tech Savviness**: Display a solid foundation in computer literacy, enabling you to navigate modern technology and tools with ease.
- ** Team Player with Positive Attitude**: Embrace a collaborative "team-first" attitude, with a "can-do" approach. Your willingness to work harmoniously with colleagues and engage customers will set you apart.
- ** Adaptive Thinker**: Exhibit a flexible mindset, readily embracing change and adapting to evolving business requirements. Your lateral thinking will be invaluable in navigating varied roles and responsibilities.

**Benefits & Perks**

At Gallagher, we foster a supportive and family-friendly work environment, where collaboration, innovation, and continuous improvement are at the forefront. We value work-life balance and prioritise the well-being of our employees.
- Competitive salary and annual bonus
- A modern environment, free parking, subsidised on-site café and great eateries nearby
- Retirement plan contribution up to 5% (on top)
- Hybrid working: Enjoy the flexibility to work from home or office once fully onboarded
- Life & Disability Insurance
- Access to Virgin Pulse, the world’s 1# digital health and wellbeing solution platform
- Boost App membership; Gallagher staff discounts at a variety of NZ stores
- Plenty of fun along the way; Team building events, inspiring guest speakers, and team lunches

Make a significant impact in Gallagher's Sales Delivery Team and contribute to the success of our global business.

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