Octane Support

Company Description

**Job Description**:
To be successful in this role, you will have:

- Testing and support experience in a related area
- Very strong verbal and written communication skills including sound English language skills
- An ability to quickly understand customer issues and provide fast and efficient resolution in a professional manner
- Excellent documentation and reporting skills
- A keen eye for detail and the ability to translate technical jargon into non-technical responses
- Demonstrated proficiency using and managing MS Windows 10 operating system

**Qualifications**:
Desirable skills & experience:

- Experience in supporting bespoke software
- Experience using Group Policy, PowerShell, and other Windows scripting tools
- Experience with N-Central for group-wide device management
- Scripting skills such as SQL queries, VBA, JavaScript, PowerShell or similar

We are seeking someone who thrives on providing excellent customer service with strong attention to detail and a passion for problem-solving. You will be comfortable working in a team environment as well as independently.

In return, you will be given the opportunity to be part of a high performing team in a company with strong values and excellent international growth potential.

This is a full-time position based in our Head Office in Hamilton (New Zealand) and would potentially include some project related travel in Australia.

Additional Information
**About us**

ECL Group is a specialist supplier of service and maintenance activities which encompass installation, maintenance and repairs to fuel systems, electric vehicle (EV) chargers, car washes, forecourt controls and technology solutions such as payment systems. We pride ourselves on our innovative ways, delivered by our passionate, committed and highly skilled workforce. Our business is focused on key market segments of aviation, energy, government, and retail. If you see yourself operating in a true value add role now