IT Help Desk Support
4 months ago
**Job description**
We are currently looking for **Service Desk/IT Help Desk** who are based out of **Hamilton, NZ** to help our clients deliver solutions.
**Role Title**:Service Desk/IT Help Desk**
**Location: Hamilton, NZ**
**Employment Type**:Full Time**
**Open for 24*7 Support**
**Years of Experience**
- 2 - 3 years of Service desk, voice customer service, and support experience with problem solving involving hardware, involving hardware, software, and networks
**Certification requirements**
- Preferred MCP/MSCE/MSCA or HDI CSS or Cisco certification
- ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
**Responsibilities**
- Route problems to internal 2nd and 3rd level IT support staff
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
- Administer and provide User account provisioning
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
- Perform user account management activities
- Escalate complex problem to appropriate support specialists
- Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
- Troubleshoot client software and basic network connectivity problems
- Identify, evaluate and prioritize customer problems and complaints
- Provide knowledge transfer of Service Desk operations
**Technical Requirements**
- Phone support experience necessary
- Technical Service desk or technical call center experience is necessary
- Disciplined, systematic problem solving skills required
**Skills**
- Hands on experience with:
- Windows 7 and Windows 10
- Windows Server 2008, Windows Server 2012
- Active Directory, Exchange 2019 on-line and on-prem
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- Internet browsers (e.g. Explorer, Chrome, Edge)
- InTune MDM
- SAP - user provisioning and maintenance
- MS Office Suite (Office 365)
- MS Teams & Sharepoint Support
- SCCM
- Desktop EUC tools
- ITSM ticketing tools such as ServiceNow
- Expert knowledge of Corporate VPN technologies
**About Us**:
We are Delivery Centric, a dynamic technology company that is transforming the delivery of cloud implementations and Cyber security. We are headquartered in Australia with a global presence. We are tenacious, future-thinking, and highly driven to achieve an ambitious vision to be the leading global provider of innovative technologies for companies that keep our world clean, safe, and secure.
Our fast-paced and supportive environment will offer you lots of benefits, including a competitive salary, a friendly team, a healthy work environment, and opportunities for training and development.
**Why work with us?**
Work with diverse technologies, projects, clients and industries. Spend your days in a creative and innovative environment. Share experience and knowledge as part of an agile and dynamic team
Schedule:
- 8 hour shift
Ability to Commute:
- Hamilton, Waikato (required)
Ability to Relocate:
- Hamilton, Waikato: Relocate before starting work (required)
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