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Claims Senior Coordinator

1 month ago

Christchurch, New Zealand Marsh Full time

**Claims Senior Administrator**

**What can you expect?**

**Wellnz (JLT company)**, now a part of **Marsh** has an opportunity for a motivated and energetic **Claims Senior Administrator **looking for something different, where they can put their excellent communication and relationship building skills to the test.

**Wellnz** is a leader in human risk consultancy. We work closely with our employers to support their people with injury management, return to work support for non-injury factors (illness, mental health), injury prevention, early intervention and other wellbeing services. Due to our growth, we are in need of passionate and values driven talent to join our team.

**Role Purpose;**
- Claims management of a portfolio of clients.
- Management of claims to meet SLA, AEP audit standards, legislation and Wellnz’s commitment to quality.
- Provide support to case managers in the implementation and delivery of services to meet SLA and AEP audit standards.
- Promote the healthy and safe working environment.
- Identify new business opportunities.
- Establish effective working relationships with case managers and clients.
- Ensure a high standard of customer service to injured employees is achieved and maintained in accordance with the Code of Claimant Rights.
- Ensure the client Service Level Agreement, client negotiated KPI’s, AEP audit standards and Wellnz quality standards and procedures are maintained.
- To co-ordinate and facilitate appropriate cover and entitlement services to ensure a timely, efficient and cost-effective service is provided, on behalf of clients.
- Recognise and act upon new business opportunities.
- Ensure all non-conforming products and services are reported.
- Develop and maintain a competent practice.

**In this role, you will be responsible for the duties**:

- ** Client services** - Establish effective working relationships with case managers and clients. Ensure a high standard of customer service to injured employees is achieved and maintained in accordance with the Code of Claimant Rights.
- ** Compliance **- Ensure the client Service Level Agreement, client negotiated KPI’s, AEP audit standards and Wellnz quality standards and procedures are maintained.
- ** Effective coordination of services** - To co-ordinate and facilitate appropriate cover and entitlement services to ensure a timely, efficient and cost-effective service is provided, on behalf of clients.
- ** New business** - Recognise and act upon new business opportunities.
- ** Non-conforming products or services** - Ensure all non-conforming products and services are reported.
- ** Technical knowledge** - Develop and maintain a competent practice.
- ** Health and Safety** - Foster positive H&S practices.
- ** Personal Training** - Complete compulsory modules.
- ** OneMarsh** - Develop relationships with and promote the interests of other specialist areas.

**We would like you to have**:

- At least 2 years experience in claims management/or equivalent or 2 years working experience in a relevant health discipline or administration.
- Thorough knowledge and understanding of the ACC Accredited Employer Programme audit standards.
- Commitment to the philosophy of a case management model of practice.
- Excellent communication, interpersonal and relationship skills.
- Sensitivity to equity, disabilities and various other social and cultural issues.
- Excellent written and oral communication skills.
- Strong customer service skills and customer focused.
- Negotiation skills.
- Keyboard skills in Word and Excel.
- Proven time management and organisational skills including the ability to meet deadlines and work under pressure.
- Self-motivated and energetic.
- Team player.

**Why work at Marsh New Zealand?**

Aside from the typical perks you’d expect from a corporate company in New Zealand (fresh fruit, discounts and amazing offices), one of the best things about Marsh is our people. You’ll join an inclusive, diverse team with talented people from all over the globe.

We support many types of flexible working arrangements which allows you to balance your work, your life and your passions. We offer a great remuneration package which includes shares and life insurance in addition to your base salary plus a range of leave options to suit your well-being.

Our work environment encourages continuous improvement and career development. Our culture is one we’re immensely proud of - from the moment you step through our doors, you’ll feel welcome.

**You’ll be joining a leading business**

**About Marsh**:
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

At Marsh we recognise that our people have different priorities and c

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