Account Manager

6 months ago

Auckland City, New Zealand Xplor Full time

Company Description

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely - without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

**Job Description**:
**About the opportunity**

Join our Xplor Education and our SME Sales team **]** to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into the Head of SME Sales, you’ll help us provide the best solution-oriented sales experience possible for our customers whilst representing the culture and dedication to customers Xplor is known for.

Some of the other responsibilities you’ll have:

- Take ownership of a portfolio of New Zealand based existing clients, and successfully upsell, cross-sell and expand the business in your portfolio
- You will own the end-to-end sales process by booking and holding your own product demonstration appointments with existing client accounts, and use advanced discovery skills to understand individual childcare providers’ goals
- Develop your product demonstration dynamically to solve real problems experienced by different stakeholders in a childcare business
- Educate customers on additional product offerings to increase multi-product usage
- Stay familiar with our full product range and features, and how our different product offerings will help our customers achieve their goals
- Effectively Account Manage your portfolio with a focus on customer retention and churn mitigation strategies
- Provide level one support knowledge and excellent customer service presentation skills
- Understand marketing themed campaigns to existing clients and the narrative on why solving these problems are important
- Understand childcare centre issues, such as improving ratings for ERO or increasing occupancy, and provide a creative approach on how to educate them with a solution our platform provides
- Proactively stay ahead of industry advancements to pre-empt changing legislation
- Demonstrate empathy and build trust in external relationships with our clients
- Meet and exceed monthly expected sales targets
- Keep up-to-date records of activities in our CRM (Salesforce & Salesloft)
- Interact with accounts, leads, contacts, and opportunities according to sales department best practices, policies, and procedures
- Attend and staff trade shows, in-person events, or meetings when required to build relationships in person

**Qualifications**:
We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

- 2+ years experience in solution selling technology or SaaS product
- Can demonstrate a track record in managing sales pipelines and delivering predictable results
- Proactive, self-motivated learner with a strong drive to achieve personal goals
- Ability to work in a team where you manage your own time and priorities
- Motivated by a fast-paced environment where you will have to constantly adapt - no two days are the same
- You’re a true team player who knows that we all have to sometimes roll up our sleeves
- You align with our four core values and you’re simply a good human

At Xplor, we believe that the best innovation and ideas happen at the intersection of differences - people of different cultures, generations, disciplines, and lived experiences. So even if you think you don’t quite tick all the boxes, we still encourage you to apply.

Additional Information
**Values and Life at Xplor**

Our four core values that guide us from how we hire and recognize our team members to how we interact with our customers day to day:
Make life simple
Build for people
Move with purpose
Create lasting communities

If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared

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