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Account Manager

7 months ago

Auckland City, New Zealand Assess HR Full time

Our client is a leading provider of proactive IT Managed Services across New Zealand and Australia. They are looking to hire an Auckland-based Account Manager who will develop and generate business opportunities for the company through existing client relationships. Through constructive and focused relationships, you will manage client accounts to a high standard ensuring they are satisfied with products and services provided.

**Key Responsibilities**:

- Retention of assigned clients, protection and growth of associated recurring revenue, resolving any customer issues as they arise, and ensuring assigned customers receive service consistent with company standards and policies.
- Proactively forge relationships with clients, developing an understanding of their business and technology requirements in order to present suitable solutions as part of an ongoing IT roadmap.
- Drive upsell into assigned clients of projects, additional managed services, and procurement of hardware and software. Maintain accurate and up-to-date pipeline forecasting.
- Develop account strategies and plans to deliver revenue and margin sales targets, ensure profitability, and maximise opportunities to increase business.
- Maintain effective industry and product knowledge and provide feedback to the wider business on customer and market demands, contributing to continuous improvement and innovation.
- Collaborate with the technical and project management teams to ensure infrastructure projects meet the brief and are delivered efficiently within timeframes and budget.
- Demonstrate leadership of the virtual team to effectively manage the overall client relationship.
- Complete regular activities/call cycles, conduct quarterly and monthly meetings, and deliver associated reporting in accordance with company policies.
- Represent the company and sell with integrity at all times.

**Skills & Experience**:

- At least 3 years of relevant account management experience with an ability to sell innovation and ideas.
- Proven IT solutions sales experience & project management experience
- A strong customer service delivery focus, with a high level of analytical/problem-solving skills
- IT product and technology expertise and strong business acumen
- Excellent customer relationship-building skills
- High level of accuracy and attention to detail
- Excellent organization and time management skills

Our client invests heavily in their people and places huge value on their culture. They encourage and support their staff to develop and grow. You will be part of a talented team that operates collaboratively both locally and nationally.

The role has a competitive remuneration package (base, commission, and KPI bonus), and is accompanied by a generous package of industry-leading benefits.