Account Manager

4 months ago

Auckland City, New Zealand Allianz Partners Full time

**_** Three roles to be filled **_**

**What you do**

Reporting to the Head of Intermediated Sales, the Account Manager is responsible for the proactive management of Allianz Partners accounts. Time will be spent managing existing relationships and developing the accounts by identifying new opportunities to sell our range of products.

The role will have a key focus on supporting existing accounts, appropriately prioritising those accounts, driving profitable and sustainable acquisition and growth.

**Key responsibilities include**:
**Management and Development of Accounts**
- Maintains regular contact with clients, building strong relationships through the implementation of a rigorous Sales Call Cycles and Sales Disciplines, to ensure satisfaction in product offerings and services provided.
- Provides leadership, coaching and support to BU partner sales teams and offshore agents to ensure growth and retention of both new and existing clients.
- Leads the implementation of tactical activities to ensure the business achieves strategic goals and objectives with the BU partners and offshore agents.
- Builds internal relationships to support the effective development and management of accounts and whole of business objectives.
- Builds and maintains productive and profitable relationships, distribution of related products across the client base and seeking to expand other business opportunities.

**Market Intelligence**
- Gathers and shares within the organisation, industry, market and customer intelligence.
- Monitors and reports on competitor behaviours as relevant to the market. This would include notifying the underwriting team of new product developments and pricing by competitors.
- Undertakes, conducts and analyses research relating to your designated market with a view to developing and improving service in line with customer and industry needs.

**Administration, Reporting and Client Presentation**
- Creates and conducts best practice client presentations and training material.
- Manages the continual improvement of report production by working closely with Operations teams to build deeper client insights and value.
- Compiles and delivers monthly client meeting reports to summarise general activity measures and activity requirements with agreed updates.
- Creates and maintains reporting as necessary to appropriately inform the National Sales Manager on KPI’s and Sales activities.

**Risk and Compliance**
- Ensures area of responsibility is compliant with all regulatory, legislative and internal compliance obligations.
- Identifies, documents and communicates risk and compliance exposures including fraud and corruption in operational areas or departments.
- Reports and escalates risk and compliance related concerns, issues and failures to management.
- Integrates compliance obligations, risk assessment and the risk management process into business practices.
- Actively participates in the management and resolution of risk and compliance related incidents, issues including fraud and corruption risks.
- Ensures that all business proceedings are conducted in a manner which is professional, legal and ethical.

**Stakeholder Relationships**
- Ensures expectations and commitments are formally set and outcomes are clearly understood and tracked.
- Nurtures stakeholder and business partnerships identifying opportunities to improve business outcomes.
- Effectively engages and drives our Partners to deliver an exceptional customer experience on time and on budget.
- Builds strong relationships with internal stakeholders, specifically Operations.

**What you bring**

You will have a background in a Customer Service, Sales or Account/ Relationship Management role within a large commercial environment working towards set KPI's and targets. Other skills and experience will include:

- Can proactively identify potential problems and provide suitable solutions
- Skills in the development and delivery of presentations
- Excellent with prioritising and managing time
- Ability to work towards tough deadlines and work under pressure
- Strong communication and organisation skills
- Resilience and a can-do attitude

**What we offer**

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

54702 | Sales & Distribution | Professional | Non-Executive | Allianz Partners | Full-Ti

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