Service Manager

2 weeks ago

Christchurch, New Zealand Christchurch Full time

**_Our Purpose:_** Why we do it**

When you work with Te Whatu Ora [Health NZ] Waitaha Canterbury, you are part of something very special. We plan, fund and deliver health services to the almost 600,000 people that live in the Canterbury region. Our primary goal is to put people at the heart of everything we do.

**_ The Team: _**What we do**

As a member of the CHL Leadership Team, this role has shared accountability for:

- Engaging with the Leadership team, the people of the Waitaha-Canterbury and Te Tai o Poutini-West Coast districts and the wider Te Whatu Ora-Health New Zealand systems to build trust, common understanding and shared ownership.
- Growing the understanding and engagement of the CHL team with the vision and goals of the Waitaha and Te Tai o Poutini Health systems
- Ensuring clarity of purpose, developing clear direction, plans, alignment and priority and making sure all teams and roles know their accountability and responsibility
- Building the capability of the Specialist Service Team function to make it happen and the process capability to do it effectively and efficiently

**_ The Role:_** Where you fit in**

This is a key role where the Specialist Service Manager will lead a high functioning group of departments within CHL, which include Specialist Chemistry, Endocrinology and Steroids, Toxicology, Immunology and Protein Chemistry. The Service Manager will form a critical link between these functions and the senior CHL leadership team.

Your skills will include:

- Previous work experience in a medical laboratory
- An understanding of the wider health sector
- Experience in working in collaborative models for the provision of healthcare
- Managing staff
- Planning and analysis
- Quality improvement
- Preparing operational and business plans
- Preparing budgets and reporting

Experience with change management, leading projects within a complex system will be an advantage. Alongside the requirements to continue developing the service, there is a high level of demand for effective decision making and problem solving to ensure we reach our long term goals.

Working closely with the General Manager, Chief of Pathology, Clinical Directors and Senior Leadership Team, you will have an appropriate tertiary qualification together with demonstrated business and staff leadership/management skills.

This is an exciting opportunity to work with some amazing people and to play your part in achieving good things for the people of Canterbury.

This position is a full time, permanent role.

**Mō mātou | About Us**

'Ko ngā tāngata, te mātua mahi - Putting people at the heart of all we do'

We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and West Coast community.

The culture at Waitaha Canterbury, is driven by our ā Mātou Uara (Our Values):

- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā hua

**The Future of the Health Industry**

**_ Our Culture:_** What matters to us**
- Ko ngā tāngata, te mātua mahi_
- Putting people at the heart of all we do_

Health is ultimately all about people. What's important around here is the way we care for and respect others, the responsibility taken for delivering outcomes, and going about our work with integrity.

**_ Belonging Here:_** Becoming part of our story**

Being part of Te Whatu Ora [Health NZ] Waitaha Canterbury, you will enjoy a fantastic benefits scheme, the opportunity for flexible working arrangements and ongoing focus on your career development. Te Whatu Ora [Health NZ] Waitaha Canterbury believes that diversity and inclusion is key to ensure we deliver the best care for our diverse population.

Te Whatu Ora [Health NZ] Waitaha Canterbury is an inclusive and equal opportunity employer that welcomes and respects everyone.

If this role has sparked your interest but does not match your skills, then please visit our careers website and have a look at our roles that better suit your expertise.

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