Service Manager
3 months ago
Posting on behalf
SGT Healthcare is seeking an experienced Customer Service Manager to join their team in Christchurch Canterbury. As a Customer Service Manager, you will be responsible for leading the customer service team, ensuring exceptional service delivery to our clients/employers and healthcare staff. Your expertise will help us maintain our high standards and reputation in the industry.
The payrate will be $29.70 per hour with minimum of 30 hours a week.
Key Responsibilities:
- Lead and manage a team of the employers and healthcare staff members
- Develop and implement strategies to meet business objectives and improve sales.
- Ensure timely resolution of customer complaints and issues
- Foster strong relationships with clients, healthcare staff, and/or other stakeholders
- Analyze customer feedback and implement improvements
- Meet organizational targets / goals
- Follow company compliance regulations.
**Requirements**:
- 3+ years of experience in customer service management OR relevant qualifications in management.
- Proven leadership and team management skills
- Excellent communication, problem-solving, and conflict resolution skills
- Ability to work in a fast-paced environment
- Knowledge of the healthcare industry (desirable)
What We Offer:
- Competitive salary
- Ongoing training and development opportunities
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
Only applicants with the right to work in New Zealand will be considered. We are an equal opportunities employer.
Pay: $29.70 - $32.00 per hour
Expected hours: No less than 30 per week
Schedule:
- Overtime
- Weekend availability
Supplementary Pay:
- Overtime pay
Licence/Certification:
- NZ resident visa or citizenship? (required)
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