National Service Manager

5 days ago

Christchurch, New Zealand Vitalcare Pty Limited Full time

**The Role**
Vitalcare has a new opportunity for a National Service Manager. The role is based is based in New Zealand with national responsibility for all our field service staff contractors and project management. Our business is growing rapidly and we need an industry professional to ensure we meet high standards of customer service and efficiency.

The role includes co-ordinating all service and installation activity for our customers, managing technicians, training, OHS, client liaison and client site audits. Some interstate and international travel may be required to visit other Vitalcare offices and distributors.

The successful applicant will have excellent written, verbal communication and interpersonal skills to communicate clearly with a wide range of technical and non-technical stakeholders.

This role suits either an experienced service manager, or a senior field engineering wishing to transition into management.

Experience in commercial data cabling, fit-off, field service and IP network installation and configuration is essential, as is a customer centric focus.

Familiarity with both site OHS and security compliance is essential, as is a proactive and collegiate work ethic.

Relevant qualifications in electronics, engineering are essential, and project management skills, experience or qualification are desirable.

Outstanding communication skills are essential.

**Duties and Responsibilities**
The role entails the following duties and responsibilities.
- Project management of field installations, repairs and support of Vitalcare customers products and systems nationally.
- Management of Vitalcare’s field management information and job booking system (GeoOps).
- Creating, management and enhancing a team environment for the field and customer service staff.
- Accountability for field staff chargeable time including ensuring all time and materials are accounted for.
- Management of the vehicle fleet nationally.
- Training of field technical staff in the installation, servicing and support of Vitalcare products and services.
- Ensuring technical staff compliance with statutory and client site requirements for health, safety and security.
- Management and maintenance of service, installation and product documentation.
- Collaboration with all other Vitalcare business departments as necessary to facilitate the smooth and profitable running of the business.
- Quality control to industry best practice standards.

**What's in it for you?**
- Diverse, exciting and challenging work with the latest in IoT, AI and wired technology.
- A competitive salary and remuneration package commensurate with skills and experience, including a company vehicle.
- All the tools and resources you'll need to get the job done.
- Numerous opportunities for growth and professional development including management and leadership positions, as well as subsidised training and exposure to a vast array of technologies across numerous domains.
- Rewarding and essential work with a genuine and measurable positive impact on the lives and well-being of aged care residents, medical patients, and other vulnerable people, as well as those who care for them.

**How to Apply**
- Detail your relevant trade or professional qualification(s).
- Detail your relevant experience, specifically in the nurse call, fire alarm or security alarm industry.
- What is it about this role that interests you.

Alternatively, send us a link to you in a video telling us why you would be perfect for this role, and address the points above.

**Equal Opportunity Employer**

Supplemental pay types:

- Bonus
- Performance bonus

Ability to commute/relocate:

- Christchurch, Canterbury: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

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