Service Delivery Lead, Ict

4 weeks ago


Wellington City, New Zealand New Zealand Government Full time

Join us in our future of innovation and making a difference
- Influence and be part of key projects across the business
- Be part of a dynamic and experienced team

Mō te Tari o te Kaitiaki Mana Tangata - About the Ombudsman
The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and impartial, with the goal of fairness for all.
Mō tō mātou tira - About the team
Our Information Communications Technology (ICT) Team is dynamic, busy, and committed to developing and delivering purpose built systems and processes to support the achievement of the Chief Ombudsman's strategic intentions.
Our ICT team provides integrated digital and technical solutions to enable the Ombudsman to reach his strategic objectives and seeks continuous improvement. We are now looking for a Service Delivery Lead to join the team.
Mō te tūranga - About the role
The Service Delivery Lead is a newly established role that will be responsible for the provision and support of Information and Communication Technology (ICT) services across the Office, working with service providers and providing direction, support and mentoring to others in the team.
The Service Delivery Lead will also have a focus on solutions design and implementation, and be a technical resource on projects and ICT initiatives, offering solutions to problems and identifying risks and opportunities, ensuring the services ICT provide are adding value and provide a sound investment.
He kōrero mōu - About you

**To be successful in this role you will have**:

- Experience in a senior ICT service management role
- Experience in a service delivery role within the public sector
- A technical background, with experience in the design and implementation of innovative solutions
- Excellent communication and relationship management skills

Te painga o te mahi tahi me mātou - Our benefits, what we offer
Becoming part of an exceptional team in a dynamic organisation, where the work is challenging and rewarding. Your development and growth will be nurtured, and your work recognised and valued.
- Genuine career progression opportunities and professional development through training and mentoring by senior members of your team.
- Flexible working options
- Competitive remuneration
- Two extra Annual Leave days after 12 months of employment
- Onsite gym and personal trainer, free to all employees
- Three paid office holidays between Christmas and New Year
- Employee Assistance Programme (EAP)

Me pēhea e tono - How to apply
Depending on skills and experience the salary is expected to be between $85,134 to $117,060 with $106,418 being the mid-point.
Applications close Sunday 19th February 2023



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