Performance Analyst

3 weeks ago


Auckland City, New Zealand BNZ Full time

**He Waka Eke Noa | Creating Great Together**

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions though our promise If you can imagine a better future, let's find a way.

Our Customer Remediation team is looking for a Performance Analyst. This is a fantastic opportunity to transform our Reporting and operational processes, learn new skills and be part of the team that puts things right for customers.

**Mō te Tūranga | About the Role**

We sat down with our Senior Remediation Operations & Results Manager, and they let us know the following about the role.

**What are the day to day tasks the person in this role will complete?**
- Provide Reporting & Insights on key performance metrics.
- Assist with the set-up and maintenance of reporting system.
- Process simplification, improvement, and automation.
- Perform Bank Account reconciliations & track Case Funding.
- Meeting filing and reporting obligations around Charity, Tax and Unclaimed Monies.

**What is your management style?**

I have a supportive management style. I believe in allowing people deliver to their full potential through autonomy and Task Ownership. I encourage an environment where you feel safe to hone your skills.

**What is the most challenging thing about this opportunity?**

The Remediation team makes things right for customers if they have suffered financial loss or other detriment as a result of systemic issues. We are a high impact team & work to tight deadlines so the demands to produce accurate & timely Reporting are increasing & evolving.

**What is the most exciting thing about this opportunity?**

There are some great projects to deliver and there is opportunity to own processes end to end. I also think it's a great team doing great work with a real appetite to do the best work we can and serve customers brilliantly every day.

**What attributes will this person display in order to be successful in this role?**
- 2+ years' experience with Financial Reporting, accounting, tax or a similar field
- Excellent communication skills and attention to detail.
- Proven ability to analyse large volumes of data and problem-solving.
- Intermediate/ advanced skills in Excel & Power BI
- Experience with building Presentations & Reports to communicate issues, findings, and outcomes.
- Ability to effectively communicate ideas & outcomes to Senior management.
- Ability to develop and maintain internal customer relationships.
- Proven risk management skills.

**Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand**

Applications for this role close Wednesday 6 March 2024.


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