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Ict Systems Support Analyst

4 weeks ago

Wellington City, New Zealand New Zealand Government Full time

Provide desktop support to all levels of staff
- Contribute to the development of system improvements

Mō te Tari o te Kaitiaki Mana Tangata - About the Ombudsman
The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and impartial, with the goal of fairness for all.
Mō tō mātou tira - About the team
Our Information Communications Technology (ICT) Team is dynamic, busy, and committed to developing and delivering purpose built systems and processes to support the achievement of the Chief Ombudsman's strategic intentions. Our ICT team has been crucial to our success, providing integrated digital and technical solutions to enable the Ombudsman to reach his strategic objectives and seek continuous improvement. We are now looking for a Systems Support Analyst.
Mō te tūranga - About the role
He kōrero mōu - About you

**To be successful in this role you will have**:

- At least 1 - 2 years of experience in providing ICT support within a Windows environment
- Working knowledge of IT Service Management frameworks, such as ITIL
- Previous experience as a team member in ICT projects and/or improvement initiatives
- Experience working within Government or organisations with a strong focus on security would be beneficial
- Previous experience in a customer service role
- Excellent communication and interpersonal skills
- Ability to plan, effectively prioritise, and execute work to meet agreed deadlines
- Demonstrates resilience, has the ability to adapt to change, and meets challenges with drive and enthusiasm
- Tertiary qualification in Information Systems would be an advantage

Te painga o te mahi tahi me mātou - Our benefits, what we offer
Becoming part of an exceptional team in a dynamic organisation, where the work is challenging and rewarding. Your development and growth will be nurtured, and your work recognised and valued.
- Genuine career progression opportunities and professional development through training and mentoring by senior members of your team.
- Flexible working options
- Competitive remuneration
- Two extra Annual Leave days after 12 months of employment
- Onsite gym and personal trainer, free to all employees
- Three paid office holidays between Christmas and New Year
- Employee Assistance Programme (EAP)

Me pēhea e tono - How to apply
Depending on skills and experience the salary is expected to be between $61,734 to $84,885 with $77,168 being the mid-point.
Applications close on Sunday, 29th January 2023.

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