Grm Sales Team Leader
2 months ago
**Why you'll love working with Tower**
At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come first**, **we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in and with.
We also have a plan to lead our industry forward into a more customer-centric future with innovation and disruptive thinking, as a unique Kiwi and Pacific insurance provider operating for over 150 years, with roots all the way back to Dunedin.
We received the following awards at the 2024 NZ CRM/CCNNZ Awards:
- Gold Award for Outbound Business to Consumer Sales
- Outbound agent of the year
**What will you be doing?**
In this role, you will be accountable for leading a team of sales consultants to deliver exceptional customer journey experiences. You will ensure your teams are highly engaged and customer-focused, ensuring our customer experiences are the best they can be. You will work closely with your manager to utilise data, coach, develop, and build a high-performing, sales team.
You will do this by driving team and individual performance and productivity. You will also be a champion for coaching, process improvement identification, and developing talent within your teams.
**You can expect to be across the following**:
- Be a leader and coach; driving a customer-centred culture and leading a high-performing Outbound Sales team
- Fostering a positive team environment and you will be able to Ignite, inspire, and motivate your team
- Utilise performance data from a range of sources (Dashboards, QA, Customer, and Technical Support insights) to monitor team performance ensuring high-quality customer interactions.
- Continuously strive to identify, recommend, and implement best practice improvements in systems, processes, or policies to enhance our customer's experiences and business improvements
- Work closely with your team leader peers and teams to understand customer and employee engagement within your teams to ensure effective actions are put in place to maintain and improve.
- Lead and manage a team of sales specialists including but not limited to the following, recruitment & selection, induction, coaching, development planning, running effective meetings, individual performance reviews, and feedback. Monitoring and reviewing the performance of direct reports.
- Ensure all team members meet and adhere to Tower's compliance and regulatory obligations
- Maintain up-to-date knowledge of processes, procedures, and products as well as legislative requirements with the Privacy Act, Consumer Guarantees Act, Human Rights Act, Insurance Law Reform, NZ Insurance Council, Fair Insurance Code, and any other legislation affecting our business.
- Customer complaints handling and resolution; take ownership of relevant customer complaints and resolve them in a timely manner in line with the Fair Insurance Code (FIC).
- A role model for team adoption and display of Tower values in day-to-day behaviours. Visible in team and individual behaviours such as adherence, unplanned leave, process adherence and accuracy, timeliness, conduct, quality, customer satisfaction, peer relationships, respect.
**What you'll need**
**To be successful in this role, you will also be able to demonstrate the following**:
- Minimum of 3-5 years' experience in leading a team
- Results-driven and KPI-focused
- Passion and drive for success and continuous improvement
- Demonstrated business acumen and a strong understanding of contact centre environments
- Evidence in leading change initiatives
- Confidence and resilience at all times and can have tough conversations when required
- Excellent communication, interpersonal, and stakeholder relationship skills.
- Proven ability to use initiative and implement continuous improvements to workflow and systems
- Ability to manage a busy workload, dealing with conflicting demands.
- Knowledge of contact centre systems and operations including IVR, routing, performance measure, and recording tools.
**What we'll bring to the table**
In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.
Highlights Include:
- 16 weeks paid leave for the primary carer and four weeks paid leave for partners, for our Tower whānau in New Zealand and the Pacific
- A paid day off on your birthday and the option to buy an additional eight days of leave. So up to six weeks off
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing
- Career growth - we promote internal capability; and support you with design-specific development and training opportunities; we also have programmes that recognise star performers
- Flexible workplace opportunities at our beautiful new Fanshawe St office packed with modern technologies, stand-up desks, open spac
-
Grm Sales Team Leader
3 weeks ago
Auckland, New Zealand Tower Insurance Ltd. Full timeAt Tower, we live and breathe our values - they are at the heart of every interaction.Our people come first, we pride ourselves on creating a diverse and inclusive space that allows our people to thrive.Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in and with.We also have a plan to lead our...
-
Grm Sales Team Leader
1 month ago
Auckland, New Zealand Tower Insurance Ltd. Full timeAt Tower, we live and breathe our values - they are at the heart of every interaction. Our people come first, we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in and with. We also have a plan to lead our...
-
Sales Team Leader
5 months ago
Auckland City, New Zealand Kulture Group Full timeDue to client demand and a growing team, Sastia Marketing is looking for a talented and experienced Sales Leader to develop and grow our sales team. Sastia Marketing is a part of the award winning Kulture Group which specialises in Quality Acquisition for a broad range of clients. As a Sales Team Leader, you will be responsible for executing effective...
-
International Sales Broker – Nutritional Supplements
4 months ago
Auckland, New Zealand 317 Elite Sales Team Full timeInternational Sales Broker - Nutritional Supplements (Freelance) Work Type : Freelance Location : Remote Company : A leading and well known name in the Nutritional Sciences Sector Our Client Our client is a prominent name in the Nutritional Sciences sector, specializing in the manufacturing and packaging of high-quality nutritional supplements. They are a...
-
International Sales Broker – Nutritional Supplements
4 months ago
Auckland, New Zealand 317 Elite Sales Team Full timeInternational Sales Broker - Nutritional Supplements (Freelance)Work Type : FreelanceLocation : RemoteCompany : A leading and well known name in the Nutritional Sciences Sector Our ClientOur client is a prominent name in the Nutritional Sciences sector, specializing in the manufacturing and packaging of high-quality nutritional supplements. They are a...
-
Territory Sales Leader
2 weeks ago
Auckland, Auckland, New Zealand Professional Sales Ltd Full time{"h1":"Territory Manager Job Description—Professional Sales Ltd","p":"We are seeking a skilled Territory Manager to lead our sales operations in the greater Auckland, Waikato, Wellington, Canterbury, and Otago regions. As a Territory Manager, you will be responsible for organizing, planning, directing, and coordinating sales and marketing operations in the...
-
Sales Specialist
4 months ago
Auckland, New Zealand 317 Elite Sales Team Full timeStar Group is a very recent merger of Joylab and Kapura, two extraordinary communities of top-notch bars, pubs and restaurants dotted across the country. We've all been hard at work for over 15 years creating great businesses and now we've decided we're just better being together. This is an exciting time for the network as we embark on a new journey to...
-
Sales Specialist
3 weeks ago
Auckland, New Zealand 317 Elite Sales Team Full timeStar Group is a very recent merger of Joylab and Kapura, two extraordinary communities of top-notch bars, pubs and restaurants dotted across the country.We've all been hard at work for over 15 years creating great businesses and now we've decided we're just better being together.This is an exciting time for the network as we embark on a new journey to create...
-
Partnership Sales Consultant
3 months ago
Auckland City, New Zealand TOWER Insurance Full timeWe are searching for a **passionate** and **energetic person** looking to progress their sales career with us. You will be working with warm-to-hot leads, using communication and interpersonal skills such as empathy, relationship management, and active listening. This is a great role where you get to work with a variety of customers and stakeholders...
-
Outbound Sales Team Leader
6 months ago
Auckland City, New Zealand Momentum Consulting Group Full time**The Company** Our client is a leading provider of specialized advisory services in workplace relations and employment law. With a primary focus on delivering tailored solutions to businesses, their expertise lies in ensuring compliance with relevant employment laws and regulations. By simplifying intricate employment processes, this entity provides expert...
-
Sales Team Leader
3 weeks ago
Auckland, New Zealand Blanket Insurance Full timeWe are seeking a proactive and motivated Sales Team Leader to oversee and manage a team of domestic insurance brokers/advisers. This role is ideal for someone with experience in sales who is ready to step up into a leadership role or someone already experienced in team leadership. The Sales Team Leader will drive team performance, ensuring the delivery of...
-
Sales Team Leader
3 weeks ago
Auckland, New Zealand Blanket Insurance Full timeWe are seeking a proactive and motivated Sales Team Leader to oversee and manage a team of domestic insurance brokers/advisers. This role is ideal for someone with experience in sales who is ready to step up into a leadership role or someone already experienced in team leadership. The Sales Team Leader will drive team performance, ensuring the delivery of...
-
Sales Analyst
5 months ago
Auckland City, New Zealand Team Recruitment Full timeAre you a proactive and detail-oriented individual ready to take on a pivotal role within a global industry leader? We're seeking an enthusiastic professional to step into a 12-month fixed-term contract as a Sales Analyst, covering a colleague who is going on maternity leave. This is your chance to shine and make a real impact within the dynamic world of...
-
Sales and Marketing Team Leader
6 months ago
Auckland City, New Zealand Farrow Jamieson Full timeLead a sales team across New Zealand - Build on a strong customer base - Work in an innovation-lead culture **The Company** **The Role** The newly created position of Sales and Marketing Manager reports to the Group Manager and has a team of five people throughout New Zealand, including a Design Engineer who will work with the sales team on client requests...
-
Sales Account Manager
6 months ago
Auckland City, New Zealand Team Recruitment Full time**About the Company**: A global NVOCC leader with offices around the world who are in growth phase and are now seeking a solid Account Manager to join their successful business. **About the Role**: Building and maintaining strong relationships with a large portfolio of wholesale clients, while also being able to identify and pursue new business...
-
Sales Team Leader
3 months ago
Auckland City, New Zealand Do-Nation Limited Full time**Job Title**: Fundraising Team Leader - Face-to-Face Engagement **Job Overview**: **Key Responsibilities**: - **Team Leadership**: Lead, motivate, and inspire a team of face-to-face fundraisers to achieve fundraising targets and objectives. - **Training and Development**: Provide comprehensive training, coaching, and ongoing support to team members to...
-
Partnership Sales Manager
3 weeks ago
Auckland, New Zealand Mpau Sales Full timeThe Partnership Sales Manager based in Auckland will drive growth by securing and developing business partnerships and providing a mutually exclusive solution to landlords in NZ. This role involves generating leads, engaging with stakeholders, and converting discussions into signed contracts in a dynamic, fast-paced environment. Client Details The business...
-
Partnership Sales Manager
3 weeks ago
Auckland, New Zealand Mpau Sales Full timeThe Partnership Sales Manager based in Auckland will drive growth by securing and developing business partnerships and providing a mutually exclusive solution to landlords in NZ. This role involves generating leads, engaging with stakeholders, and converting discussions into signed contracts in a dynamic, fast-paced environment. Client Details The business...
-
Partnership Sales Manager
3 weeks ago
Auckland, New Zealand Mpau Sales Full timeExciting opportunity to join an expanding coworking business in a growing market.Generous compensation package including commission scheme.About Our ClientThe business is a global leader in flexible work-space solutions, offering a diverse range of professional environments for businesses of all sizes. With thousands of locations worldwide, they empower...
-
Territory Sales Manager
2 months ago
Auckland City, New Zealand Excel sales ltd Full timeTerritory Sales Manager primary function is to ensure that the sales targets are met in their territory, and to implement strategies for on-going sales, profitability and performance improvement. Manage the sales teams on a day-to-day basis. Complete regular sales reviews with your teams to ensure sales targets are achieved. Report information to senior...