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Claims Coordinator

3 months ago

Auckland, Auckland, New Zealand Marsh Full time

Marsh is seeking candidates for the following position based in Aucklandr.

Claims Coordinator

What can you expect?

Wellnz , a part of Marsh, is a leader in human risk consultancy. We work closely with our employers to support their people with injury management, return to work support for non-injury factors (illness, mental health), injury prevention, early intervention, and other wellbeing services.

This role is office based and mainly involves liaising with internal staff, but also clients and medical providers via telephone and email, therefore it's important that you're comfortable working in an office environment with a high level of administration and communication both via email and telephone.

What is in it for you?

This is an exciting opportunity for a motivated Claims Coordinator looking for something different, where they can put their excellent case management and relationship building skills to great use.

Marsh strongly believes in "Feeling comfortable bringing your whole self to work is a fundamental right of every colleague". We offer the following benefits to our colleagues so they feel valued each day at work: -

  • Matched KiwiSaver up to 4%
  • Subsidised Southern Cross Health insurance
  • Life and Salary Continuance insurance
  • Wellbeing programmes and Wellbeing Days
  • Fruit baskets
  • Modern CBD offices
  • Great team environment with energetic and supportive colleagues
  • Flexible working opportunities for the right candidate supporting work/life balance to suit your needs and ours
  • Opportunity to learn and grow as a professional
  • Paid parental leave
  • Additional Lifestyle Leave
  • Volunteer Leave

In this role, you will be responsible for:

  • Claims management of a portfolio of clients
  • Management of claims to meet SLA, AEP audit standards, legislation and Wellnz's commitment to quality
  • Provide support to case managers in the implementation and delivery of services to meet SLA and AEP audit standards.
  • To co-ordinate and facilitate appropriate cover and entitlement services to ensure a timely, efficient and cost effective service is provided, on behalf of clients
  • Promote the healthy and safe working environment
  • Identify new business opportunities

We would like you to have:

  • At least 1 years experience in claims management/or equivalent or 1 years working experience in a relevant health discipline or administration
  • Commitment to the philosophy of a case management model of practice
  • Excellent communication, interpersonal and relationship skills
  • Sensitivity to equity, disabilities and various other social and cultural issues
  • Excellent written and oral communication skills
  • Strong customer service skills and customer focused
  • Negotiation skills
  • Keyboard skills in Word and Excel
  • Proven time management and organisational skills including the ability to meet deadlines and work under pressure
  • Self-motivated and energetic
  • Team player

If you wish to be part of a dynamic team in an outcome focused environment, then we want to hear from you

About Marsh:

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit , follow us on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

Marsh is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.

Please note: All offers of employment are contingent upon clear results of a thorough background check including criminal record check, previous employment history and financial stability. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

Marsh is proud to be an accredited Family Friendly Workplace , and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit and search "Marsh" under endorsed employers.