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Telephone Sales Representative

4 months ago

Manukau, Auckland, New Zealand Genesis Energy NZ Full time

Reference # Posted on- 04 Apr 2023- Closes on- 04 May :55- Location(s)- Auckland- Expertise- Contact Centre, Customer Service, Sales- Job level(s)- Experienced- Work type(s)- Permanent full-timeGenesis is on a transformational journey to be New Zealand's first choice for energy management with the vision of reimagining energy by putting control in our customers hands.

To help achieve this, we need bright, energetic, and motivated Sales and Retention Specialists to join the Genesis business. You will be part of a supportive team where the learning and development pathways are endless.

About the Role:


As a Telephone Sales Representative at Genesis you will play a critical role in retaining residential customers for electricity, natural gas and LPG.

Your day will be a mix of research, engaging customer conversations, cross-selling, upselling and administrative follow-up.

You will be based in our Auckland office which is brand new and open plan. Our hours are 8am-7pm Monday-Friday. Once fixed, your roster will stay the same week-to-week.

  • Develop new relationships with customers in order to increase revenue, build loyalty and reduce churn by achieving (and exceeding) your targets
  • Meet hourly, daily, weekly and monthly targets and KPIs and be rewarded accordingly
  • Work with leaders to gather and build competitor and market knowledge base
  • Deliver excellent customer service on each call by building your understanding of core business information

About you:


We are looking for people who can clearly communicate with customers from all walks of life and who have the confidence and resilience to just keep picking up the phone.


  • Previous sales experience retail, outbound, or inbound preferred but you should feel confident achieving and exceeding KPIs and targets
  • Exceptional customer service and telephone manner
  • A cando attitude, great communication skills, and a willingness to support your team
  • Resilience and energy to make a high volume of calls daily while striving to meet and exceed your own best days

The Benefits:

  • Competitive base salary + 4% Kiwisaver match + commission + sales incentives
- $100 a year towards your health & wellbeing, hello free gym visits

  • The opportunity to give back; you'll receive 1 day of paid volunteer leave a year
  • Peace of mind for you and your family we offer income protection and life and health insurance
  • Discounts on energy for your whole home are a given

Our culture:

Genesis is proud to be an inclusive workplace; we celebrate difference and diversity and aim to empower our employees.

We're a business built on innovation and optimism, a place where we value our people and provide opportunities for them to build outstanding careers and a better New Zealand.

Create your world of tomorrow, at Genesis.