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Customs Officer

3 months ago

Christchurch, Canterbury, New Zealand NZ Customs Full time
Interested in playing a key role in protecting and enhancing the interests of Aotearoa by managing security and community risks that come with the flow of people, goods and craft into and out of New Zealand?

We have Customs Officer roles based at Christchurch airport. As a Customs Officer you'll bring high levels of integrity, honesty and discretion. You'll interact and communicate with a wide range of people and ensure a quality customer experience.

About this role | Mō tēnei tūranga mahi
You'll be part of a close knit team.

Being in our deployment model, typically you will start at the airport and move around different operational locations / areas every couple of years.

Areas include inspections, CCA team, service delivery and the marine team. Even if you are not deployed to these areas, you will have the opportunity to learn about them.


Work areas are located around Christchurch International Airport and Custom House on Orchard Road, except for the marine team which works at the Port of Lyttelton.


Shift pattern is 6 days on 3 days off incorporating revolving shifts when working at the airport, Lyttelton and the COG.

For other operational areas, these operate on standard hours of Monday to Friday.


Salary starts at $54,068 per annum and on top of that you will receive an Hours of Work allowance of $12,894 per annum.


_ Please note as part of this intake we may also have Customs Officers (Variable hours) roles available_ - Covering the international flight schedule in and out of Christchurch, there are a variety of shift patterns including nights, weekends and public holidays. No one week will be same Your hours will fluctuate between seasons and in accordance with flight schedules. For the Customs officer, Variable Hours role, your hours of work will vary between 40 and 80 hours per pay period/fortnightly (including approved annual leave). This variable hours role will see you working across a range of functions in the Customs airport environment.

What you'll be doing | He aha tāu e mahi ana
We'll train you for the job - and once you've successfully completed training you'll be:

  • Facilitating passengers and goods in and out of NZ, note taking, writing reports and entering information into our electronic systems;
  • Questioning passengers and undertaking activities such as searching baggage;
  • Processing passengers through Customs processes, this might have you sitting in a booth for long periods of time or standing up for long periods of time assisting passengers;
  • Ensuring passengers meet immigration requirements and knowing when to escalate situations.
  • Inspecting goods, packages at our inspections facility
  • Being part of our CCA team who regularly go out and engage with stakeholders, businesses and others who work in the freight environment, educating and advising on Customs' core functions.
  • Working in our contact centre for Service Delivery answering customers queries, processing trade transactions/clearances
  • Conducting Customs activities at the Port of Lyttelton including inspecting cargo, immigrating passengers etc

What you'll need to be successful | Ko ngā mea ka hiahia e koe kia angitu te haere

  • A full unrestricted driver's license
  • Great interpersonal communication skills (including good written skills)
  • Be willing to work a shift pattern (including unsociable hours) as a core part of the role;
  • Be able to achieve and maintain an organisational security clearance
  • Have a good level of fitness and physical ability so you can complete the full range of duties in the role.

Working for NZ Customs | Mahi ki te Mana Ārai o Aotearoa


If you have lived in one or more of the following countries: Australia, Canada, United Kingdom or United States for short periods of time ie