Customer Service Officer

5 months ago


Christchurch, New Zealand Covetrus Full time

The Role

Covetrus is a global animal health technology and services company dedicated to advancing the world of veterinary medicine. Provet New Zealand is part of Covetrus as the premier leading veterinary distributor in New Zealand and has a long history of innovation, continuous improvement, and excellence in customer service to our vet and veterinary practice clients.

We’re currently seeking a Customer Service Officer to join our team on a part time, 12-month contract basis in our Christchurch branch. As the Customer Service Officer, you will be part of a collaborative team committed to excellent customer service delivery in support of our highly valued Veterinary customers. You will be a team player as part of a small team with a strong work ethic with experience delivering high levels of customer service across a wide variety of tasks including client queries, advice and troubleshooting, call handling, order processing and administration.

This is a 12-month fixed term contract and provides for 16 hours per week. These hours are flexible however you must be available on a Monday and Friday each week (school hours are ok).

If you have Animal Health, Veterinary Practice or Veterinary medical knowledge and training with a passion for customer and client service then we would love to hear from you

Reporting to the National Customer Service Manager, the primary responsibilities of this position include:

- Answering customer calls to handle general product enquiries.
- Ensuring all client requests and orders are completed in line with company procedures.
- Managing and resolving customer complaints to resolution or re-direct appropriately.
- Accurately managing and maintaining client records within systems aligned to company procedures.
- Demonstrating a sound knowledge of veterinary products to support clients with correct information on our range of services and products.

About You

To be successful you will have;
- Animal Health, Veterinary Practise experience or Animal Health knowledge and training is highly desirable.
- Excellent customer service skills and experience to deliver in a high service delivery model.
- Solid administration, data entry and order processing experience.
- Excellent communication, phone manner and written correspondence to customers.
- Ability to prioritise, coordinate and complete follow up to customer resolution.
- Strong teamwork with a high work ethic and ability to collaborate with broader internal teams.
- High level of attention to detail and commitment to doing things correctly.
- Flexible and adaptable to change and working with new processes.

Why Join Us?
- Generous discounts on our range of animal health food & enrichment products.
- Access to Perkbox/Boost apps for discounts on everyday shopping & amazing health & wellbeing resources.
- Additional leave benefits - annual birthday leave, paid parental leave, & the option to purchase additional leave.
- Flexible hybrid Work From Home options & dog-friendly offices (select roles and locations).
- Free 24/7 access to our Employee Assistance Program.
- Reward & recognition through our quarterly Values Awards and our Service Anniversary Awards.
- Professional development through our Leadership Development & Emerging Leadership courses.
- Access to annual flu vaccinations.
- Annual volunteer days.
- Covetrus is an equal _opportunity/affirmative_ action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law._



  • Christchurch, New Zealand New Zealand Customs Service Full time

    Looking for a career where no two days are the same? Want to be part of the team that helps protect New Zealand's borders? We have several Trainee Customs Officer roles based at Christchurch Airport as part of the Deployment Cycle. As a Trainee Customs Officer you'll interact and communicate with a wide range of people and ensure a quality customer...


  • Christchurch, New Zealand NZ Post Full time

    Customer Service Officer | PostShop Cashel Street - Showcase your problem-solving skills - Customer service role where you can make a positive impact - Monday to Friday 1:30pm to 5:45pm The New Zealand Post Group is well known around New Zealand for providing a vital service to all our valued customers - we are committed to proactively responding to...


  • Christchurch, New Zealand Kathmandu Full time

    We are BCorp certified - Sustainability is at the heart of everything we do - Generous staff discounts for both Kathmandu and Ripcurl and other benefits **About Kathmandu** Kathmandu is a leading global outdoor lifestyle brand whose journey began in Aotearoa New Zealand over thirty years ago, born out of the passion for the outdoors. We’re on a mission to...


  • Christchurch, New Zealand Kathmandu Full time

    Improve the wellbeing of the world by getting more people outdoors - At Kathmandu, sustainability isn't a department, it's what we do - True career growth opportunity, ongoing training and development **About Kathmandu** Kathmandu is a leading global outdoor lifestyle brand whose journey began in Aotearoa New Zealand over thirty years ago, born out of the...


  • Christchurch, New Zealand Christchurch City Council Full time

    **_E nga iwi, e nga karangatanga huri noa i te motu, tenei te mihi atu ki a koutou katoa. He piiraa tenei ki a koe. Haere mai ki te tono mo tetahi tuunga i te Kaunihera o te Taone o Ōtautahi._** Christchurch City Council's Regulatory Compliance Unit is responsible for ensuring that we achieve community outcomes while meeting legislative requirements. Food...


  • Christchurch, New Zealand Inland Revenue Department - New Zealand Full time

    Ready to put the ME into IRD? We think our Customer Service Officer role is for YOU. Great individuals can achieve remarkable things with us! To discover the perfect "what's in it for me," explore opportunities at IR. We have positions available in our offices located in our Christchurch office. **He aha te mahi? | What is the role?** The Customer Service...


  • Christchurch, New Zealand NZ Post Full time

    Showcase your problem-solving skills - Sockburn location - Permanent part time role We are charting a course towards a big future - we choose to be bold - and nothing will get in the way of delivering what our customers care about. Based at our Sockburn branch in Main South Road, we are looking for a Mail and Customer Service Officer to deliver an...


  • Christchurch, New Zealand Customer Experience Specialist - Linwood Medical Full time

    Customer Experience Specialist - Linwood Medical Customer Experience Specialist - Linwood Medical – Linwood, South Island We are a full-service GP provider, but not your typical GP practice. We're re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences. The Tend customer journey is all about listening...

  • Customer Service

    4 weeks ago


    Christchurch, New Zealand Cookie Time Full time

    Customer Service & Import/Export Officer An opportunity exists for a logical, process driven individual to support the logistics and supply team in both domestic and export markets. They will be responsible for processing orders, working in conjunction with the Customer Service Team Leader on demand planning, daily SOH balancing, purchase ordering, stock...

  • Customer Service

    3 weeks ago


    Christchurch, New Zealand Cookie Time Full time

    Customer Service & Import/Export Officer An opportunity exists for a logical, process driven individual to support the logistics and supply team in both domestic and export markets.They will be responsible for processing orders, working in conjunction with the Customer Service Team Leader on demand planning, daily SOH balancing, purchase ordering, stock...


  • Christchurch, New Zealand Customer Experience Specialist - Linwood Medical Full time

    Customer Experience Specialist - Linwood Medical Customer Experience Specialist - Linwood Medical – Linwood, South IslandWe are a full-service GP provider, but not your typical GP practice. We're re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences. The Tend customer journey is all about listening to...


  • Christchurch, New Zealand Customer Experience Specialist - Linwood Medical Full time

    Customer Experience Specialist - Linwood Medical Customer Experience Specialist - Linwood Medical – Linwood, South Island We are a full-service GP provider, but not your typical GP practice.We're re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences.The Tend customer journey is all about listening to...


  • Christchurch, New Zealand Customer Experience Specialist - Linwood Medical Full time

    Customer Experience Specialist - Linwood MedicalCustomer Experience Specialist - Linwood Medical – Linwood, South IslandWe are a full-service GP provider, but not your typical GP practice. We're re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences. The Tend customer journey is all about listening to...


  • Christchurch, New Zealand Customer Experience Specialist - Linwood Medical Full time

    Customer Experience Specialist - Linwood MedicalCustomer Experience Specialist - Linwood Medical – Linwood, South IslandWe are a full-service GP provider, but not your typical GP practice. We're re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences. The Tend customer journey is all about listening to...


  • Christchurch, New Zealand Kathmandu Full time

    We are BCorp certified - Sustainability is at the heart of everything we do - Improve the wellbeing of the world by getting more people outdoors - True career growth opportunity, ongoing training and development **About Kathmandu** Kathmandu is a leading global outdoor lifestyle brand whose journey began in Aotearoa New Zealand over thirty years ago, born...


  • Christchurch, New Zealand NZ Post Full time

    Mail and Customer Service Officer Imagine a job where you can help Kiwi businesses grow, connect whānau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team. Working between our Cashel Street, Sockburn and Northwood Box Lobby...


  • Christchurch, New Zealand Inland Revenue Department - New Zealand Full time

    Ready to put the ME into IRD? We think our Customer Service Officer role is for YOU. Good people can go great places here, so to get the ideal 'what's in it for me', look no further than IR, with roles available in our Christchurch and Dunedin offices. **He aha te mahi? | What is the role?** The Customer Service Officer is a fast-paced, frontline role...

  • Customer Service

    4 weeks ago


    Christchurch, New Zealand Cookie Time Full time

    Customer Service & Import/Export OfficerAn opportunity exists for a logical, process driven individual to support the logistics and supply team in both domestic and export markets. They will be responsible for processing orders, working in conjunction with the Customer Service Team Leader on demand planning, daily SOH balancing, purchase ordering, stock...

  • Customer Service

    3 weeks ago


    Christchurch, New Zealand Cookie Time Full time

    Customer Service & Import/Export OfficerAn opportunity exists for a logical, process driven individual to support the logistics and supply team in both domestic and export markets. They will be responsible for processing orders, working in conjunction with the Customer Service Team Leader on demand planning, daily SOH balancing, purchase ordering, stock...

  • Customer Service

    3 weeks ago


    Christchurch, New Zealand Not Socks Gifts Ltd Full time

    Not Socks ( is New Zealand's #1 online gift retailer. We're an award-winning eCommerce company that's constantly focused on exceeding our customers' expectations. Based in Christchurch's Cavendish Business Park, we're looking for a full-time, short-term Customer Service / Office Administrator with a friendly, can-do attitude to:Assist our wonderful...