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Customer Success Officer
2 months ago
Job Description: We are seeking a dynamic and customer-focused individual to join our team as a Customer Success Officer at Southern in Christchurch, Canterbury, NZ. As an Associate level position, the ideal candidate will have at least 2 years of experience in a customer-facing role. Responsibilities: - Build and maintain strong relationships with customers to ensure their success and satisfaction with our products and services - Serve as the main point of contact for customer inquiries, issues, and escalations - Collaborate with internal teams to address customer needs and provide solutions in a timely manner - Monitor customer usage and engagement to identify opportunities for upselling and cross-selling - Conduct regular check-ins and reviews with customers to gather feedback and drive continuous improvement - Develop and implement customer success strategies to drive retention and loyalty - Provide training and support to customers on how to effectively use our products and services Requirements: - Adaptable and confident personality traits - Strong cooperation and decision-making skills - Excellent communication and interpersonal abilities - Proven track record of delivering exceptional customer service - Ability to work independently and as part of a team - Experience with CRM software and customer success tools is a plus Benefits: - Profit sharing opportunities - Remote work flexibility - Employee discounts on company products - Encouraging working environment that promotes calculated risk-taking to drive innovation and progress Deadline to apply: ******** Equal Opportunity Statement: Southern is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by applicable laws.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
