![Kathmandu](https://media.trabajo.org/img/noimg.jpg)
Customer Service Officer
2 weeks ago
We are BCorp certified
- Sustainability is at the heart of everything we do
- Generous staff discounts for both Kathmandu and Ripcurl and other benefits
**About Kathmandu**
Kathmandu is a leading global outdoor lifestyle brand whose journey began in Aotearoa New Zealand over thirty years ago, born out of the passion for the outdoors. We’re on a mission to improve the wellbeing of the world by getting more people outdoors, because nature has a positive transformative effect on us all. It makes us more happy, open, free and fun. And that’s why we’re all about creating the best sustainably made outdoor gear - to get people to experience nature’s benefits more often.
We've been out there for over 30 years living our best lives. Now you can too. Join us on our mission to improve the wellbeing of the world through the great outdoors.
**A little bit about the role**
We’re on the hunt for a Customer Service Officer to join the Kathmandu team based at our Christchurch Support Office. The role is responsible for assisting all customers who contact Kathmandu, via any channel, by helping with
their sales and/or service queries to the best of your abilities, whilst maintaining consistently good service and customer satisfaction levels. Day to day you will;
- Establishment of customer’s needs and recommendation of suitable products and add-ons with aligned features and benefits
- All appropriate customers are made aware of our loyalty programme
- Customers are aware of current promotions and marketing
- Customers are aware of out of stocks or delays and an appropriate solution is reached
- On-going support for internal and external customer enquiries. Follow up with appropriate contacts internally when you do not know the answer yourself
- Customer complaints are dealt with in a professional manner and ensure feedback is given to the appropriate department in a timely manner
- Displaying the Kathmandu values of Joyfulness, Openness and Courage at all times
**What we are looking for**
You will have demonstrated experience working to targets and KPI’s and fostering a high-performance culture and a genuine passion for our products, travel and the outdoors and what we stand for as a business.
**Ready to join us?**
- Kathmandu is committed to a diverse, equitable and inclusive workplace. Submit your CV here and join us._
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