Customer Service Officer
5 months ago
We are BCorp certified
- Sustainability is at the heart of everything we do
- Generous staff discounts for both Kathmandu and Ripcurl and other benefits
**About Kathmandu**
Kathmandu is a leading global outdoor lifestyle brand whose journey began in Aotearoa New Zealand over thirty years ago, born out of the passion for the outdoors. We’re on a mission to improve the wellbeing of the world by getting more people outdoors, because nature has a positive transformative effect on us all. It makes us more happy, open, free and fun. And that’s why we’re all about creating the best sustainably made outdoor gear - to get people to experience nature’s benefits more often.
We've been out there for over 30 years living our best lives. Now you can too. Join us on our mission to improve the wellbeing of the world through the great outdoors.
**A little bit about the role**
We’re on the hunt for a Customer Service Officer to join the Kathmandu team based at our Christchurch Support Office. The role is responsible for assisting all customers who contact Kathmandu, via any channel, by helping with
their sales and/or service queries to the best of your abilities, whilst maintaining consistently good service and customer satisfaction levels. Day to day you will;
- Establishment of customer’s needs and recommendation of suitable products and add-ons with aligned features and benefits
- All appropriate customers are made aware of our loyalty programme
- Customers are aware of current promotions and marketing
- Customers are aware of out of stocks or delays and an appropriate solution is reached
- On-going support for internal and external customer enquiries. Follow up with appropriate contacts internally when you do not know the answer yourself
- Customer complaints are dealt with in a professional manner and ensure feedback is given to the appropriate department in a timely manner
- Displaying the Kathmandu values of Joyfulness, Openness and Courage at all times
**What we are looking for**
You will have demonstrated experience working to targets and KPI’s and fostering a high-performance culture and a genuine passion for our products, travel and the outdoors and what we stand for as a business.
**Ready to join us?**
- Kathmandu is committed to a diverse, equitable and inclusive workplace. Submit your CV here and join us._
-
Trainee Customs Officers
2 months ago
Christchurch, New Zealand New Zealand Customs Service Full timeLooking for a career where no two days are the same? Want to be part of the team that helps protect New Zealand's borders? We have several Trainee Customs Officer roles based at Christchurch Airport as part of the Deployment Cycle. As a Trainee Customs Officer you'll interact and communicate with a wide range of people and ensure a quality customer...
-
Customer Service Officer
5 months ago
Christchurch, New Zealand Covetrus Full timeThe Role Covetrus is a global animal health technology and services company dedicated to advancing the world of veterinary medicine. Provet New Zealand is part of Covetrus as the premier leading veterinary distributor in New Zealand and has a long history of innovation, continuous improvement, and excellence in customer service to our vet and veterinary...
-
Customer Service Officer
5 months ago
Christchurch, New Zealand NZ Post Full timeCustomer Service Officer | PostShop Cashel Street - Showcase your problem-solving skills - Customer service role where you can make a positive impact - Monday to Friday 1:30pm to 5:45pm The New Zealand Post Group is well known around New Zealand for providing a vital service to all our valued customers - we are committed to proactively responding to...
-
Customer Service Officer
6 months ago
Christchurch, New Zealand Kathmandu Full timeImprove the wellbeing of the world by getting more people outdoors - At Kathmandu, sustainability isn't a department, it's what we do - True career growth opportunity, ongoing training and development **About Kathmandu** Kathmandu is a leading global outdoor lifestyle brand whose journey began in Aotearoa New Zealand over thirty years ago, born out of the...
-
Customer Services Triage Officer
3 months ago
Christchurch, New Zealand Christchurch City Council Full time**_E nga iwi, e nga karangatanga huri noa i te motu, tenei te mihi atu ki a koutou katoa. He piiraa tenei ki a koe. Haere mai ki te tono mo tetahi tuunga i te Kaunihera o te Taone o Ōtautahi._** Christchurch City Council's Regulatory Compliance Unit is responsible for ensuring that we achieve community outcomes while meeting legislative requirements. Food...
-
Customer Service Officer
4 weeks ago
Christchurch, New Zealand Inland Revenue Department - New Zealand Full timeReady to put the ME into IRD? We think our Customer Service Officer role is for YOU. Great individuals can achieve remarkable things with us! To discover the perfect "what's in it for me," explore opportunities at IR. We have positions available in our offices located in our Christchurch office. **He aha te mahi? | What is the role?** The Customer Service...
-
Mail and Customer Service Officer
5 months ago
Christchurch, New Zealand NZ Post Full timeShowcase your problem-solving skills - Sockburn location - Permanent part time role We are charting a course towards a big future - we choose to be bold - and nothing will get in the way of delivering what our customers care about. Based at our Sockburn branch in Main South Road, we are looking for a Mail and Customer Service Officer to deliver an...
-
Customer Experience Specialist
4 weeks ago
Christchurch, New Zealand Customer Experience Specialist - Linwood Medical Full timeCustomer Experience Specialist - Linwood Medical Customer Experience Specialist - Linwood Medical – Linwood, South Island We are a full-service GP provider, but not your typical GP practice. We're re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences. The Tend customer journey is all about listening...
-
Customer Experience Specialist
3 weeks ago
Christchurch, New Zealand Customer Experience Specialist - Linwood Medical Full timeCustomer Experience Specialist - Linwood Medical Customer Experience Specialist - Linwood Medical – Linwood, South IslandWe are a full-service GP provider, but not your typical GP practice. We're re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences. The Tend customer journey is all about listening to...
-
Customer Experience Specialist
3 weeks ago
Christchurch, New Zealand Customer Experience Specialist - Linwood Medical Full timeCustomer Experience Specialist - Linwood Medical Customer Experience Specialist - Linwood Medical – Linwood, South Island We are a full-service GP provider, but not your typical GP practice.We're re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences.The Tend customer journey is all about listening to...
-
Customer Service
4 weeks ago
Christchurch, New Zealand Cookie Time Full timeCustomer Service & Import/Export Officer An opportunity exists for a logical, process driven individual to support the logistics and supply team in both domestic and export markets. They will be responsible for processing orders, working in conjunction with the Customer Service Team Leader on demand planning, daily SOH balancing, purchase ordering, stock...
-
Customer Service
3 weeks ago
Christchurch, New Zealand Cookie Time Full timeCustomer Service & Import/Export Officer An opportunity exists for a logical, process driven individual to support the logistics and supply team in both domestic and export markets.They will be responsible for processing orders, working in conjunction with the Customer Service Team Leader on demand planning, daily SOH balancing, purchase ordering, stock...
-
Customer Experience Specialist
3 weeks ago
Christchurch, New Zealand Customer Experience Specialist - Linwood Medical Full timeCustomer Experience Specialist - Linwood MedicalCustomer Experience Specialist - Linwood Medical – Linwood, South IslandWe are a full-service GP provider, but not your typical GP practice. We're re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences. The Tend customer journey is all about listening to...
-
Customer Experience Specialist
1 month ago
Christchurch, New Zealand Customer Experience Specialist - Linwood Medical Full timeCustomer Experience Specialist - Linwood MedicalCustomer Experience Specialist - Linwood Medical – Linwood, South IslandWe are a full-service GP provider, but not your typical GP practice. We're re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences. The Tend customer journey is all about listening to...
-
Customer Service Officer- Fixed Term
5 months ago
Christchurch, New Zealand Kathmandu Full timeWe are BCorp certified - Sustainability is at the heart of everything we do - Improve the wellbeing of the world by getting more people outdoors - True career growth opportunity, ongoing training and development **About Kathmandu** Kathmandu is a leading global outdoor lifestyle brand whose journey began in Aotearoa New Zealand over thirty years ago, born...
-
Mail and Customer Service Officer
5 months ago
Christchurch, New Zealand NZ Post Full timeMail and Customer Service Officer Imagine a job where you can help Kiwi businesses grow, connect whānau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team. Working between our Cashel Street, Sockburn and Northwood Box Lobby...
-
Customer Service Officer
5 months ago
Christchurch, New Zealand Inland Revenue Department - New Zealand Full timeReady to put the ME into IRD? We think our Customer Service Officer role is for YOU. Good people can go great places here, so to get the ideal 'what's in it for me', look no further than IR, with roles available in our Christchurch and Dunedin offices. **He aha te mahi? | What is the role?** The Customer Service Officer is a fast-paced, frontline role...
-
Customer Service
1 month ago
Christchurch, New Zealand Cookie Time Full timeCustomer Service & Import/Export OfficerAn opportunity exists for a logical, process driven individual to support the logistics and supply team in both domestic and export markets. They will be responsible for processing orders, working in conjunction with the Customer Service Team Leader on demand planning, daily SOH balancing, purchase ordering, stock...
-
Customer Service
3 weeks ago
Christchurch, New Zealand Cookie Time Full timeCustomer Service & Import/Export OfficerAn opportunity exists for a logical, process driven individual to support the logistics and supply team in both domestic and export markets. They will be responsible for processing orders, working in conjunction with the Customer Service Team Leader on demand planning, daily SOH balancing, purchase ordering, stock...
-
Customer Service
3 weeks ago
Christchurch, New Zealand Not Socks Gifts Ltd Full timeNot Socks ( is New Zealand's #1 online gift retailer. We're an award-winning eCommerce company that's constantly focused on exceeding our customers' expectations. Based in Christchurch's Cavendish Business Park, we're looking for a full-time, short-term Customer Service / Office Administrator with a friendly, can-do attitude to:Assist our wonderful...