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Customer Success Officer
2 months ago
Job Description: Cummins is seeking a passionate and reliable Customer Success Officer to join our team in Christchurch, Canterbury, NZ. This is a part-time entry-level position with no prior experience required. As a Customer Success Officer, you will be responsible for ensuring the satisfaction and success of our customers by providing exceptional service and support. Responsibilities:- Build and maintain strong relationships with customers to understand their needs and ensure their success- Provide timely and effective responses to customer inquiries and issues- Collaborate with internal teams to address customer needs and improve overall customer experience- Monitor customer satisfaction and identify areas for improvement- Develop and implement customer success strategies to drive retention and growth- Track and report on key performance metrics related to customer success Requirements:- Passionate about delivering exceptional customer service- Reliable and able to work independently- Strong people management and communication skills- Ability to multitask and prioritize in a fast-paced environment- Proficient in Microsoft Office and CRM software Benefits:- Joining Bonus- Retirement plan- Dental insurance Working Environment:At Cummins, we strive to cultivate a sense of ownership and responsibility at every level. We believe in empowering our employees to take initiative and make a positive impact on our customers and the company as a whole. Deadline to Apply: September 6, 2024 Equal Opportunity Statement:Cummins is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
