Process Improvement Specialist
2 weeks ago
Process Improvement Specialist / Senior Process Improvement Specialist
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Opportunity for you to grow and develop in a diverse and varied work environment focusing on improved experiences for our customers by changing the way we work:
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Business Improvement:
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Permanent role Wellington-based
He mea tārai e mātou te mātauranga kia rangatira ai, kia mana taurite ai ōna huanga
We work to shape an education system that delivers equitable and excellent outcomes
Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures.
While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our ākonga in our education system.
Te Tāhuhu o te Mātauranga recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown.We are committed to having Te Tiriti o Waitangi at the forefront of our work for and with Māori students, their whānau, hapū and iwi.
Mō tēnei tūranga | About this role
If you are looking for either that next step early in your process improvement career or are at the intermediate level and looking for a change, then we'd love to hear from you.
We are offering either an entry or senior level opportunity dependent on the skills and experience you bring to the table.
The Business Improvement team provides expertise to improve and design the services provided by the group to our customers.The key areas of focus are:
- Service management and design,
- Continuous Improvement and,
- The development of performance measures for the group
You will be able to support a variety of change initiatives across Te Pou Rangatōpū | Corporate and within the Ministry.
We are looking for your ability to work with project leads and those being affected by change, to plan and deliver initiatives using business improvement approaches, tools, and processes.
For more information on this position, please read the attached Job DescriptionWe also offer:
- Flexible working arrangements where everyone feels valued & supported
- A range of employee network groups
- An inclusive environment that encourages your personal cultural competency journey
- Development and learning, including mentorship programmes and internal secondments
- Wellness initiatives to support your overall health and wellbeing
Mōhou ake | About you
To be successful in this role you will have proven experience and knowledge in service development and continuous improvement focused on delivering better outcomes for customers.
You will offer:
- Experience using recognised approaches and methodologies e.g., Lean Six Sigma or Userbased design, preferably supported by a suitable qualification / certification.
- Skills in collecting and communicating voice of the customer and customer experiences to stakeholders.
- Strong technical, process mapping, root cause and business analysis skills
- Experience evaluating and assessing the impacts of change with stakeholders and the ability to provide solutions for managing impacts.
You'll be joining a team that is focused on collaboration and sharing expertise and knowledge of all members in the team.
Mātau rōpū ake | About our ministry, group, and team
At Te Tāhuhu o te Mātauranga, we work to provide services and support nationally, regionally, and locally to the education sector, and in some cases, directly to ākonga and whanau.
Te Pou Rangatōpū | Corporate as a group:
We aspire to deliver well-connected, efficient, and effective corporate services that enable our people to do their best work every day.
The essential services, support, tools, and resources we provide help make the Ministry a great place to work.
The Business Improvement team is part of the Integration Service Group which has been created to provide an integration role and entry point to Te Pou Rangatōpū | Corporate for the Ministry of Education and sector facing teams.
The focus for the Integration Services group is:
- Change Management and delivery,
- Service Management and Business Improvement,
- Corporate Applications
- People systems, analytics, and insight
- Business Continuity
- Procurement purchase to pay.
here.
Kua rite koe mō tēnei mahi? | Are you ready to make a difference?
If this opportunity interests you, please submit your cover letter and CV by using the 'apply' button below.
In your cover letter we'd like to know about you, your values, your whakapapa, or anything you'd like to share about your cultural identity.
We're keen to know your motivations, strengths, transferable ski-
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