Complaints Administrator Kaiwhakarite Take Amuamu

4 weeks ago


Manukau, Auckland, New Zealand New Zealand Government Full time
Full time, Fixed term contract (6 months)

  • Experienced administrator
  • Strong relationship management and communication skills essential
  • Auckland CBD


Ko wai tātou | Who we areThe purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient resolution of complaints relating to infringement of those rights.

Mō tēnei tūranga mahi | About this roleThe role of the Complaints Administrator is to provide administrative support to the Complaints Assessment Team in the Auckland office.

This role offers a varied range of work in a supportive working environment.

The principal role of the Complaints Administrator is to work closely with the Complaints Team providing general administrative support to a high caseload of complaints being assessed by our Assessors and Senior Complaints Assessors.

Ko ngā mea ka hiahiatia e koe kia angitū te haere | What you'll need to be successful:

  • Proven organisational skills and ability to coordinate a diverse range of tasks and activities across a high caseload.
  • A demonstrated ability to use information technology, including databases and word processing packages (such as Microsoft Word and Excel as well as PDF platforms).
  • Outstanding written and oral communications skills, with experience in dealing with people from a wide crosssection of the community.
  • Can demonstrate effective relationship management and deescalation skills in sometimes difficult situations.
  • A calm and professional approach with a sensitive and empathetic manner.
  • An awareness of the difficulties facing people who have a disability or special needs, as well as sensitivity to the values of other cultural and ethnic groups.
  • An understanding of, experience or interest in the health and disability sector or the ability to obtain such an understanding.
  • Knowledge and understanding of the Treaty of Waitangi and cultural competence in health or other relevant settings.
  • Ability to work effectively under mínimal supervision.
  • Initiative and professionalism.
  • A team player


To download the Complaints Administer position description please click here or follow the link below (copy and paste in the web browser).

Applications for this role close Sunday 21 April 2024.

  • Manukau, Auckland, New Zealand New Zealand Government Full time

    Be part of a skilled and passionate team Further develop your already excellent writing and communication skills Multiple positions, Permanent Full time, Auckland CBD location Ko wai tātou | Who we areThe purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the...


  • Manukau, Auckland, New Zealand New Zealand Government Full time

    Central Auckland location Fulltime role Experienced administrator Strong relationship management and communication skills essentialKo wai tātou | Who we areThe purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient resolution of complaints...


  • Manukau, Auckland, New Zealand Fidelity Life Full time

    Take end to end ownership of complaints ranging from simple to complex CBD location Awesome flexible workingThe opportunityHere at Fidelity Life, we are on journey to being truly customer-led. As a result, we are strengthening our complaints resolution and customer advocacy capability to build confidence that our customers' outcomes and experiences are where...


  • Manukau, Auckland, New Zealand Spotless Full time

    Job no: 591475Work type: Maximum Term - Full TimeLocation: AucklandCategories: Administration & Customer ServicesAbout the Role:Spotless Facility Services (NZ) Limited is seeking to recruit a full time experienced Customer Complaints Co-ordinator, based in Wiri Auckland to join our team delivering great outcomes to Kᾱinga Ora.Your responsibilities will...


  • Manukau, Auckland, New Zealand Madison Recruitment Full time

    Our client is driven by a simple vision - to ensure that Every Body is Active in Aotearoa. As a crown agency, their mission is to promote and support high-quality experiences in play, active recreation, and sport. By enhancing levels of physical activity, they aim to uplift the mental and physical well-being of all New Zealanders. Our clients commitment...


  • Manukau, Auckland, New Zealand COUNTDOWN NZ SUPPORT Full time

    Key support role to our digital portfolio Opportunity to develop your skills Funky Ponsonby office, supportive fun team culture**Ready to make an impact?We're looking for an Administration Assistant to join our Brand & CountdownX team here in Aotearoa.Joining our team at the CountdownX office you'll take accountability for the day to day management and...


  • Manukau, Auckland, New Zealand New Zealand Government Full time

    Are you an experienced administrator with an understanding of the health sector and an interest in achieving positive outcomes for our patients?Reporting to the Feedback Central Manager, we are seeking an Administrator for a permanent role to join our team. Feedback Central co-ordinates efficient resolution of all feedback and the management of feedback and...


  • Manukau, Auckland, New Zealand Alpha Recruitment NZ Full time

    PositionAccounts Administrator -ASAP startDivisionAlpha RecruitmentJob TypePermanentLocationAuckland - EastRef#CHN9546825Posted28 August 2023Close off6 September 2023The company and opportunity:My client is based in East Tamaki, and they are 100% Kiwi-owned and operated. They provide all the machinery, accessories, services, and software you need to process...

  • Service Administrator

    4 weeks ago


    Manukau, Auckland, New Zealand Survitec Group Limited Full time

    Vacancy Title:Service Administrator**Vacancy Location:Auckland, New Zealand**Engagement Type:Permanent, Full-Time**Your CompanySurvitec are the world's largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.Today, we are a...


  • Manukau, Auckland, New Zealand New Zealand Government Full time

    Mō te Tari o te Kaitiaki Mana Tangata - About the OmbudsmanThe Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and...


  • Manukau, Auckland, New Zealand New Zealand Government Full time

    Are you an administrator super star? Wonderful varied role within our Regional Office (Auckland) Fixed term until March 2024Mō te Tari o te Kaitiaki Mana Tangata - About the OmbudsmanThe Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies,...

  • Administrator

    4 weeks ago


    Manukau, Auckland, New Zealand Vector NZ Full time

    Administrator Fulltime Engagement type: Permanent Employee Department: New Zealand OperationsCompany Description:About UsOur values 'collaborate, innovate and deliver' reflect how we do things at Vector Metering. By working together, we can achieve more than we ever could on our own. By embracing change, we can deliver better products, services, and...


  • Manukau, Auckland, New Zealand Alpha Recruitment NZ Full time

    PositionSales Support AdministratorDivisionAlpha RecruitmentJob TypePermanentLocationAucklandRef#CHN548750Posted10 January 2023Close off20 January 2023We are delighted to represent my client, a manufacturer of making high-quality outdoor and architectural lighting products who is seeking a Sales Support Administrator. My client who is based in St John and is...


  • Manukau, Auckland, New Zealand Chandler Macleod Full time

    Exciting temporary opportunity for an experienced Customer Care Rep/Administrator to become part of the family at this well-respected organisation. Located in East Tamaki, this is a Monday to Friday role, 40 hrs per week, where you will be provided with ongoing training and onsite carparking.About the role - Atu mo te mahiThis role will be responsible for...


  • Manukau, Auckland, New Zealand Chandler Macleod Full time

    Do you have experience in phone-based Customer care and Administration? Do you have a proven record for delivering excellence for your customers and achieving positive results for your team? If you answered yes, then we want to hear from you.About the role - Atu mo te mahiWe are looking for experienced Customer Care Representatives/Administrators, where you...


  • Manukau, Auckland, New Zealand Alpha Recruitment NZ Full time

    PositionPCSS Administrator and PCSS Call Centre RepDivisionAlpha RecruitmentJob TypePermanentLocationAuckland - SouthRef#CE657840Posted8 November 2023Close off17 November 2023The organisation and opportunity:Our client is a not for profit organisation, who provide health and social services to the wider Counties Manukau area. They're growing faster than they...

  • Administrator

    4 weeks ago


    Manukau, Auckland, New Zealand Vector NZ Full time

    Administrator Fulltime Department: Metering Engagement type: Permanent EmployeeAbout UsIf you love working with a diverse group of people who are all about putting the customer at the centre and enabling choice, you've found the right company. The energy sector is transforming at a rate of knots and we want you to join us and be part of this exciting...

  • Administrator

    4 weeks ago


    Manukau, Auckland, New Zealand Auckland Council Full time

    He angitūtanga: The opportunityAt Auckland Council, our Shared Support Services team provide outstanding administration and business support services to many business units across the organisation.As our superstar administrator you will be driving the delivery of business outcomes through the provision of high-quality administration support and your daily...


  • Manukau, Auckland, New Zealand Healix Group of Companies Full time

    LocationAuckland, NZSalaryCompetitiveJob SummaryWe are recruiting an Assistance Administrator to be part of the Assistance Coordinator team at Healix, based in Albany, Auckland.The Assistance Coordinator team provides excellent customer service to our customers who require assistance for medical situations that may arise anywhere in the world. They ensure...


  • Manukau, Auckland, New Zealand Kiwisafeas Limited Full time

    KiwisafeAs is an Auckland based company that is one of the few that provides Meth Decontamination services nationwide along with water damage restoration, mould removal & Fire restoration, disinfectant & sanitation.We are currently looking for a Business Administrator that can manage our business/ client ledgers and the financial aspects of our business.You...